Snooze, an A.M. Eatery — Restaurant in Lubbock

Who wants the 🫖!!! Seated after a wait with no hostess at the hostess stand… waitress was prompt and friendly. I inquired about the loud music and if it could be turned down a little bit… waitress said she would ask the manager. Manager Chris appeared at our table and used his height and size to tower over our table, he stated he would not turn down the music but we could sit on the patio for another seating option…. IN JULY IN LUBBOCK TEXAS!!! We chose to sit inside, obviously… each patron that walked past us, I asked them if they felt the music was too loud..They agreed… I feel that Manager Chris probably uses his height and size to intimidate his staff. The kitchen service was extremely slow for the entire restaurant.. we could see food sitting in the window but not being delivered.we were approached by a different manager that our food would be out shortly cause it was cooked wrong from what we ordered. Once food arrived it was good. I would suggest to management to know your clientele. The restaurant was full of my middle aged people and middle aged families. Most of us work hard for our money, and when we choose to go and spend our hard earned money with loved ones, we would rather enjoy conversation than manager Chris’s choice of music at a deafening level. On our way out I asked the remaining patrons how they felt and they agreed music is extremely loud for a breakfast restaurant before 10 am.. others asked if the music could be turned down as well but I was the only one offered to sit...

We had a large group for a traveling sports team. Not only did we wait an hour, when we were finally sat, we were completely split up, separating us from our children. They sat all of the adolescent girls towards the back of the restaurant, by themselves, by the waiters stand. As we walked in there was a entire row of 5 or 6 tables by the window, which could have been pushed together to sit all of us together. One set of parents were outside, another at the bar with two sets at another table. The staff had already taken, waited and had food out to the able of girls before we even had our order placed. The creeps would lick their lips as they walked around the corner to wait on the girls. Very concerning, and predatory behavior was displayed. Two moms had ordered drinks. By the time they arrived the ice was on the top and melted, ruining it. The omelet I had ordered was cold, with the cheese being old and plastic-like glazed yellow as if it was made last week. Did not come with ANY cream, guac or any salsa whatsoever.

I was going to write it off, until I looked at my statement and saw they had ran a larger tip than I wrote! If I had kept the receipt (which I never do) id be initiating a charge back. Wife and my bill was 61. and change, totalling $70 to even it out. A $9 tip. 15% despite the awful service and behaviour. To find out they charged me $81.83! DESPICABLE.

Stay away from this...

I really didn’t want to give it two stars, the food was DELICIOUS; my friend and I ordered the protein omelette and the biscuits and gravy. Jason A. was our waiter and when we first got there he greeted us quickly and got us water but after that he never really came back to us. We decided to be different and order the matcha latte only for us to find out we didn’t like it, we made him aware (which I actually had to stop him because he did not come back to us once) and he grabbed our drinks and said he would take it off our bill but he was moving so fast we didn’t even get the chance to ask if we could get something else to drink, after that he never came back to us until we got our food (which was about a 30 minute wait). Once we got our food he only checked on us one time and then after I was done eating he started to take my completely empty plates away, but he took my friends plate with a full biscuit on there as she was eating. He didn’t ask her if she was done but just grabbed all of our stuff and quickly walked off. He never asked if he could take her plate away and just brought us our ticket. Once we paid out he didn’t say anything to us and just walked off. I don’t know why he was such in a rush for us to leave when it was just a party of two. As a waitress myself I would never just take plates away without even asking empty or not, nor act like a customer is...