Chicken Express — Restaurant in Lufkin

I was disrespected and treated very rudely by all staff including the manager on duty. I made a very large family meal and before I pulled off I noticed a part of my order 2 cheese sticks were missing. So you think no big deal I’ll go and tell them. I tried to enter the establishment but all lobbies was closed. They had a very large line wrapped around the building so I pulled near the window in the second lane had to shout across the drive thru lane told them I was missing part of my order the lady acknowledge like she was going to correct my order so I pulled up in front the store and waited. When 15 minute had passed with no communication I had to pull back around into the drive thru. Pulled up to the window and told the lady at the register I was upset and had waited 20 minutes for them to bring them out. She then told me that they gave me all the order and would not be getting the two cheese sticks I ordered because she was positive she put in my order. I offered to let them check my order. They refused and said we can’t take back the order. I offered to show them each box to show them I didn’t not have it in my box. The manager then walked off and closed the window as I was talking. They offered to give me a refund for the order but then they’d take back the food. I told them I just wanted what I payed for and they refused. The women were very rude never apologized and repeatedly closed the window as I was talking. I asked for there name and they closed the window again. Cheese sticks are something my husband enjoys so it was extra special to get these on Father’s Day. I was offended because they did not care about the time I’ve waited, they refused to complete my order, and applied that I would lie over two cheese sticks. I end up driving off because at that point I was done with the establishment. I would not recommended the location based on customer service alone. I’m not even mad about the cheese sticks it’s how they treated me that really...

I'm not usually one to share a bad review but the service I received today was unacceptable. When ordering my food the woman on the intercom was rushing me, dismissive, talking over me, and not listening to her customer. When I tried to correct a misunderstanding towards my order she didn't seem to care and left it as is. When I got to the window to pay, a different woman told me the amount. I asked her to check the order and told her what I wanted. She glanced at the order and said yeah. I paid but felt very uneasy about it. When a 3rd person gave me my order I checked it and saw that the miscommunication hadn't been resolved, but they closed the windows before I could say anything. It was a good minute or 2 before they noticed me still at the window. A young woman (I'm assuming was the manager) came to the window and I explained the issue. She was very hostile acting and her reaction implied I was just trying to get more food for free so I told her I never mind paying for the extras... I tried to do that originally. As she was charging my card for them, I heard another girl from the back comment that "she's still here!" which then I saw several eye rolls. I realize dealing with customers is NOT the easiest as I've worked customer service for most of my working career, but I don't feel I should have received the treatment I got from MULTIPLE workers. Doubt we will be eating here again... I...

Chicken Express in Lufkin Texas gave the worst service today 1/4/2019 around 3:00pm, that I have seen in my 70yrs. I ordered 8 pieces all white. They said I wound take 0:15 minutes which I was ok with. After 30 minutes watching other people getting chicken, I went to counter to see about my order. I was told they forgot to drop the wings it would be another 0:05 minutes. I said give me something else. Silence! So I asked for the manager. She just looked at me. Silence! So I ask for my money back. Silence! Mine you they were giving chicken out this hole time. All the trays were full, they had plenty of chicken just no wings. So I said stop the line till I get my money back. Silence! So I started tapping my car keys on the counter demanding my money back. Finally someone came over and give me my money back. I asked I can't even get an apology. Silence!!! . Don't take my word for it look at the surveillance tap. I have never said that anyone needs to be fired, but I don't think more training will help. There was so much attitude in the air, before I said anything, you could cut it with a knife. I usually buy my chicken here because I don't want to drive the 2 miles to Popeye's. I would rather drive that than go thru this...