Wendy's — Restaurant in Lumberton

We arrived around 12:30 pm. The drive-thru was busy but there was no one in the dining room inside. The girl taking our order was not friendly and seemed annoyed to be there but took our order, explaining we may have a 10-15 minute wait because the drive-thru was busy. That was fine I guess but why wouldn't the orders inside and out be taken in the order received? We didn't have to wait for our food that long and it was good. My complaints are that the drink dispenser was out of almost all drinks with the exception of 3-4 choices and it was dirty, every table in the dining room was dirty, the trash receptacles were literally overflowing with trash sitting around the edges because no more would fit in them, there were no paper towels in the ladies restroom nor in the dispenser directly outside the restroom. I walked across the dining room with dripping hands to get napkins to dry them with. The girl who waited on us could be heard complaining about another girl that wasn't there yet who had just walked in unbeknownst to her. They had a audibly tense moment but it ended quickly. I did not bother to ask for a manager since it did not appear anyone in management was even there. If they were, considering the state of the place, they should definitely be replaced. Someone needs to check out this location. With an already low rating here, I can see why but surely the franchisee or management doesn't want it...

When we got there the line was absolutely long. We weren't going to just sit in line and wait about an hour. We went inside and ordered. The lady with the nose piercing had a nasty attitude. The food pricing is nothing to complain about, but when we went to the drink machine, almost everything was out,mostly all the popular stuff like Pepsi,Dr pepper and more. I went to get coke bc that was the best option there. The coke had no flavor, it was basically cabonated water with a different color. I then poured it out and got peace tea,which was no better but it was my only choice. We sat outside bc it was absolutely freezing inside the Wendy's . It was unbearable. When we went outside I almost fell. every single table and chair was more loose then a chickens head and don't even start with the trash. There was LITERALLY trash overflowing outside.There were at least 5 trays out that had been sitting there for a good minute and trash all out in the front. Inside it was sticky towards the drink machine and the tables, oh my god, they were horrible. Trash everywhere. It most likely would have been cleaner just to sit on the ground. I really do feel bad for the Wendy's ,seeing it fall apart like this. I hope they start getting there game up it...

This Wendy’s is probably the best Wendy’s I have visited… I travel a lot so I can tell you that almost every Wendy’s I have been to is always clean and the food is fresh. However, there are certain things that would make a restaurant that is part of a chain stand out. The following is a few of them and apply to the store in Lumberton TX. The dining area is always clean, without exception. The restroom is also extremely clean. It looks like it has just been clean every time I go there. The young man who is a manager there is very sensible and has exceptional people skills. I DoorDash now that I am semi retired so I’m in there a lot. I have personally witnessed several occasions that would make any normal person get upset. He always comports himself with respect and grace. I can truly say that this is an exceptional quality that should be present for anybody who is a manager. I not only go there to pick up orders for other people, but I also am a customer and the things I like the best are good food and friendly people. This young man does a great job keeping customers happy thank you Wendy’s for hiring such...