So this BK much like the one on Florida Ave/Campbell Ave never really has their shake machine up and running. I left a similar review for that BK too but worse. Also, true story...my husband, kids and I went to Whytheville KOA last year camping and otw we stopped at EVERY SINGLE BK we cld find to get chocolate Oreo shakes and whopper's. But every time we stopped they told us the Same Thing...our machine is down rn sorry. It's like they Train them to tell this lie. Idk how it was possible but I am Not kidding u when I say otw back we did the same thing just to see if we were right and Every one was like that..we found ONE BK along the way back that we hadn't stopped at before bc it was slightly out of our way and they were the ONLY BK in VA who had a "working" shake machine!! 😮 We were in Awe! What are the odds...Seriously?? I don't believe it's a coincidence. I believe they Must b trained this way at ALL BKs for this to happen. I suppose its just not a Priority at BK to have them up a.d running and they've been told as much so they don't care to mess w them unless management Makes them. Just my theory but for this I give ALL BKs a poor review. Now I call ahead and ask if the machine is working before going to any BKs and if not I don't waste my time. Hope this helps some of u. And dare u to try the BK shake run challenge on ur next road trip!! LOL. Stop at every BK for a shake just to see if their machine is up. Mark off how many were and weren't IF u have some that r (doubtful) and naturally after u Find a shake don't buy anymore just ask and then say NVM. But trust me u PROB won't have to worry about it. They won't b running.