Dairy Queen Grill & Chill — Restaurant in Lynn Haven

Today my family and I unfortunately came to this Dairy Queen. We made an order, we paid almost $100, the friendly cashier (that was his first week did amazing and QUIT after his MANAGER, Angel Martinez treated him and us EXTREMELY RUDE) To start, we asked the cashier for an empty little cup for my niece’s ice cream (she’s 3 years old) which he said that it was fine and put it on the order. When they gave us her ice cream we asked for the little blue empty cup, THE MANAGER (Angel Martinez) gave us a clear cup with a bad attitude, my sister asked him nicely if he can please change it for a blue one (that she ordered in the beginning) because her daughter was crying for it, the ‘“MANAGER” said NO, that we needed to pay for it and make the line AGAIN to pay 15 cents. Really???? While a baby was crying for an empty little cup?? After almost $100 spent??? I told him “really? For an empty cup? She’s crying! “he literally ignored me and turned around. We made the line, and the friendly cashier gave us the empty cup for free with no problem, it is just an EMPTY SMALL CUP. After that we were there waiting for more ice cream to come, I told the manager ( that I didn’t know he was the manager until he screamed it at me) “you see? He didn’t even charge us for that it’s just an empty cup” He literally told me “IM THE MANAGER” and immediately removed his headset and screamed at the cashier “BRO WHAT ARE YOU DOING? YOU NEED TO CHARGE THEM FOR IT, IT IS YOUR JOB, THAT’S PART OF YOUR JOB” after being so rude with his employee as well in front of all the customers too, he came at me and told me in SPANISH that the cup was 34 cents, ( I NEVER spoke to him in Spanish, which I told him and he said he heard me speak Spanish to MY HUSBAND so he spoke to me in Spanish) I gave him $2 dollars for the cup anyway, and explained him IN ENGLISH that if he’s a manager he needs to know how to handle a situation like that. If you are making a big deal and fighting with your customers and employees for a 34 cent empty cup for a baby (yes, he first said 15 cents and then changed it for 34.) You’re doing a horrible job as a manager. He didn’t care, never apologized for nothing and kept on with the attitude. After all of that mess happening even the cashier that attended us QUIT 5 minutes later.

The MANAGER was that focused fighting for a cup than giving us the order correctly, it was INCOMPLETE !!! We paid for food and were missing items in our order.

Corporate needs to fired this individual immediately & replace with a better manager that knows how to...

Update: I was just contacted by the new Store Manager Sydney about my visit. She was very apologetic for the unfortunate visit, and took the situation very seriously. After talking with her, I hold great hope for the store. Thank you for reaching out, and I appreciate the service. I look forward to stopping by when next I am in town.

Just visited this location with my dad. Aug 13, 2021 around 7pm. Unfortunately our visit was below low standards for fast food restaurants. Firstly, we were not greeted when stepping to the register, rather we were told to, "Hold on for a second.", by who I'm assuming was the manager. Who had a short conversation with the employee who was supposed to be on the register. Who, after bagging up a few orders, greeted us with, "What can I get you?", and took our order of 2 large cones. We waited about 8 minutes to get them. As we ate our ice cream, all I could hear were the employees loudly discussing paychecks, bonuses, and scheduling. We finished our ice cream, and went to order 2 blizzards Togo for my mom and her sister. After helping the person in front of me, the girl at the front register turned to the manager again, right in front of me, to discuss her schedule. No greeting, no acknowledgement. I guess her schedule problems were important enough to ignore guests. While we were waiting for our blizzards, I noticed a few health code violations occurring with the still loudly conversing employees in the back by the ice cream machine. The employee by the ice cream machine had a drink, without a lid, sitting on top of the machine, wiping his face, moving his mask, and fixing his glasses. Never washing hands after any of them. After we received our blizzards, we promptly left. If health code is being violated in front of guests, I can only imagine what is happening behind the curtain. I would like to state, that I have worked in fast food. I became a regional manager of a franchise in Mississippi, and was responsible for the rehabilitation of 3 separate stores who repeatedly failed health code inspections, and had horrible online reviews. Hopefully this review is taken very seriously. A store run like what I saw tonight, is doomed to have an...

DQ Corporate really needs to rethink supporting this location with the wonderful DQ Logo! The multiple concerns with this DQ Location are terrible and should be addressed immediately. My family & I have frequented this DQ on multiple occasions. I will use a scale of 10 out of 10 visits, 8 of them are HORRIBLE! Every time I or my wife have been to this location they are so short handed & never have enough people working & the time we wait for food is ridiculous. Now with Covid its even worse because evidently they too scared to open the dining room where many other restaurants are 100% OPEN. However if they were to have the dining room open it would most likely be a giant cluster of excuses & a mess to deal with because they are unable to even get a drive-thru order correct! As my family and I still frequent this location we spend $35 to $45 every visit & I ask myself why we continue to do so when it takes 30 plus minutes to get some of the food & order is still not correct. Drinks get watered down, ice-cream melts & food is cold by time we get the rest of the order while sitting in the parking lot space waiting. The mismanagement of this location or lack of management or poor ownership gives DQ a bad reputation. Severe re-training is needed at this location! I would even suggest that Corporate DQ make several undercover visits at this location so that they can see how terrible the service is, quality of product, quantity of product and freshness of food is. I would even suggest that this location should take some training from Chic-Fil-A on proper etiquette, quality of food and speed of service! I hate to complain but it is time that DQ corporate know how poor this location is doing. I surely can't be the only customer that has complained about...