Tropical Smoothie Cafe — Restaurant in Macon

Went with my family for lunch on 6/25/22. I entered l the date because I want it known of the employees that worked that day. At first, everything was fine. We ordered and received our food. However, I noticed I was missing a banana as my side order. I went to the front to inform someone that I was missing my banana. Noone was up at the register. I had a lady behind me who just came in to order who was also waiting. Now, there was a girl making a smoothie, a young man walking back and forth with containers I guess from the kitchen, and a young man making the food in the front. I waited for almost 10 minutes with no one at the register and not one of the employees at the front to ask me if I needed help or to hold on while they go get someone to help me, NOTHING! I stepped away because my phone rang and it was at my table. I talked on the phone for about 5 minutes, and then proceeded to walk to the front again. Once again, no one was in the front and a new customer was standing behind me this time waiting. Finally after about 4 minutes, I asked the girl making the smoothie, because at this point she was the ONLY person in the front, if she can get someone for me. She finally did and I asked a young man for the banana. When he finally came back from getting the banana, literally 4 young men came from the back to finally come to the front and to the register. I made a comment that this entire time all of them was back there but no one was in the front to help. It looked like all the employees were high school students or young individuals and no manager present. Just needed to make it know that that's not how an establishment should be ran. The franchise owner probably doesn't realize that that type of behavior is happening in their store. Need to get it together!! It was a turn off for me. And the Santa Fe quesadilla wasn't all that. But the...

I’m all about professionalism, being courteous & making someone feel welcome and these two ladies literally watched me open the door and come in, did not say one word to me or even make eye contact. When I walked in the lady on the left turned around and walked away. So I said “hello” and she just looked at me & very lightly & clearly unwillingly said “hi” and walked to the register and just sat there as if she was waiting for me to speak. A boy got his meal and said thank you on the way out and both of the ladies continued to talk to each other and ignore him. When my order was ready the lady on the right brought it to the counter and whispered something & walked off and kept talking to the other lady again. Still, never making eye contact or speaking. Worst service ever!!! My friend warned me about this location as she’s had the same experience every-time she’s come here so she no longer even eats at any tropical smoothy. This happened to be right next to my gym so I stopped bc it was convenient! I typically go to Smoothy King bc not only are their bowls bigger and have wayyy better customer service, except the one off Riverside, but they’re worth the money. For $12 you’d think we’d get a fair amount of açaí & better service! They will not get my business anymore!!!

Additionally, I’ve now read some of the other reviews and apparently many people are having this issue with these two particular ladies. They clearly do not like their jobs or the people they have to serve. It appears most of our reviews are saying the same thing about their attitudes and carelessness with regard to people and doing the right thing. This business will not survive with these two ladies as a business owner myself, I pride myself in providing excellent customer service to the people who are keeping the...

It’s been a minute since I visited this particular location, but this morning I placed a mobile order. First, when I walked in, the associates were having a convo amongst themselves and I stood at the counter of the entrance being that, mobile pickups were there before. One lady turned around and pointed to the front of the register but I continued to stand where I was because I was going to tell her I had a mobile order. I turned to see if the cubby was still there and realized they had moved it closer to the register. I looked and seen my name, took my bag and left out. Once in the car I looked and noticed the amount in the bowl I got was very low. I went back inside to ask about it being that I had ordered the Greek yogurt bowls before from the zebulon rd location and it was never that low. When I was trying to explain it to the woman, she was giving a stink look saying what, as if she didn’t understand me. She went to the freezer where they had premade bowls stored and said we don’t feel it up because we store it the air compression rises. I told her I’ve order plenty of bowls and they were never to this level. This bowl was $11, and it is not worth the money at all. I am highly disappointed in the service as well as the quality and quantity of the dragon fruit bowl I received this morning. Two of the pineapples that are in the bowl appears to be ripe. The spoon isn’t even fully covered when standing straight in the bowl. I’m not sure if it is a company wide thing yet being that I haven’t visited any other locations, but I will update when I do. If it is, the company itself should be ashamed.

Edit: after reviewing some reviews just now, it appears that a lot of us have encountered the same rude, stink face employees. Today there were 3 people working, 2...