Wendy's — Restaurant in Macon

I am reading over other's responses and seeing that I am not the only one having issues.

I had an issue with my order- I was frustrated and mad- and really the young staff did the best they could- and I do apologize for my furious mood- I am usually very real and "cool". I have worked in fast food and I understand. My experience really taught me that this location needs to work on customer service training and leadership. My issue was resolved by talking to the GM. She listened and apologized- and offered to remake the same order the next day- which Thank you- but to me it really isn't about that. I don't care about the money! I started really thinking... and the young staff seriously did very well because I was being very hot headed- but this may be one of their first experiences in the working world. I learned customer service with my very first job at McDonald's. I can only hope to inspire managers here to step up and be leaders- these young folks are going to be what they see you do- so are you modeling the best behavior in your work environment? I really wish the manager on duty would have just handled the situation in front of them so that they can see how to properly take care of guests. I really did not want to take if up any chain and I actually spoke to the manager and just felt unresolved. In the working world you have to deal with people- this isn't social media- I know I wasn't the best tempered customer on my side today- but I hope that you guys will step up and inspire these kids to go above and beyond and bring amazing customer service back to and industry known for dying customer service. I know when my child goes to work- I hope their first experience will teach them the right ways to work for the betterment of her future in any job place, how to deal with people- and deal with real conflict within the job. I hope they know you are either setting the employees up to fail or setting them up to succeed in their life/career/ and everything. I learned how to treat customers as a high schooler working in fast food- and I owe that to my very first manager that trained me.

Thank you...

I placed two orders on the app. As soon as I realized the app did the same order twice I called. The guy was rude had me on hold over 5 minutes and still never gave me number to call. He said call back in 15 minutes. I told him I’m just coming in.

I had to come in with my dog because they never even brought out my carry out order. As soon as I walk in the drink area is cover in water. Not a few drips like the floor was covered. Then a roach runs out from underneath the drink area while I’m waiting for the manager.

My order has been sitting there so long that the ice was melted in the drink. Obviously the food was stone cold. So I just asked for a refund and my receipts. The manger gave me some excuse how it’s not printing because there is no paper. I asked since she’s the manger isn’t this your job to load the paper??? She said ma’am this isn’t my fault. No it’s not your fault but as a manger you should of made it right by at least not serving me cold food Tanise. Shame on you! I know you wouldn’t eat cold food why do you expect me to while you take a half hour while you are on the phone talking to someone on your personal cell. (I took pics and videos. I’ll be sending to corporate) and going in bathroom with another co worker not once but multiple times.

There’s a dinner rush and literally your doing nothing along with 2 other employees not doing anything. A huge mess on the floor.

Here’s the kicker of the story! The number to call to get my money back doesn’t even work. So they just scammed me over $20 and still hungry.

I’m also calling the health department that is your fault maintaining a clean, healthy, safe environment. Which this store has none of that along with the most rudest employees. The one she kept going in the bathroom with never even spoke to me and asked her a few questions. But she had no problem being on her phone half the 30 minutes I was there.

Do not come here unless you want roach infested, cold food and...

I am so very perplexed and flabbergasted about the customer service, or rather, lack of, that I don't even know where to begin! On yesterday, a Sunday afternoon, my son and I decided to stop by so he could grab a son of baconator for a quick bite after a local church meeting. My family and I have always enjoyed going by this Wendy's location for a quick lunch after church. The atmosphere have always been warm, welcoming, professional and friendly. Not only were the employees and management friendly and professional but we always looked forward to meeting other customers who also looked forward to a relaxing atmosphere with friends and family for an afternoon lunch. However, on yesterday, this Wendy's was like a ghost town. Not only were there no customers there but there were only two young employees at the window and one other employee at the back standing around looking lost and equally perplexed! When I enquired about what was happening to a female employee who was standing at the drive-through window, she looked so forlorn and humiliated as she explained to me that "No one wants to come in and work" ( her exact words!) so they couldn't serve any food (another young man chimed in about what was happening and looked equally embarrassed about the situation.) She said that she tried to call around to everyone she could and no on wanted to come in! I just shook my head and felt so sorry for these young employees who had the humiliating task in telling every customer who tried to order food that they couldn't serve them because no one wanted to work. I couldn't believe it! What is going on with this particular franchise? I know that other franchises have been struggling when it comes to retaining employees but I've never encountered a situation where no food could be served due to lack of employees coming in to work on the day they are scheduled. This is...