Rally's — Restaurant in Madera

My friend and I ordered the Rally burger medium meals, it wasn't on the menu board and I think I know why, it was more bread than anything else and it wasn't even a tasty bread, it was firm (not stale). The meat patty was so very thin, I took off the top bun and ate my burger like a pizza. I guess you get what you pay for, a cheap burger that's mainly bread. You would think a burger with the restaurant's name on it will be a little more better than what is given. My friend said she'll not go to Rally's anymore, I still love their seasoned fries so I'll be going if just for that. The service was pretty good, though, I noticed the manager gave us our meal while the worker went to do or get something else and we were left waiting for our drinks until the worker came back. I don't know why the manager didn't get our drinks too. Was she busy too or was getting our drinks not her job? Maybe she felt giving us our food was good enough? I wish managers would be kind and help their workers more. That's for most all restaurants; the sit down type and the fast food types. The atmosphere is, well, what can I say? This restaurant is by the corner of a busy cross roads and is neighbor to a tire shop so it's noisy and not very comfortable. But it's a great location for most businesses so that's good for Rallys, it's just not very inviting to stay and eat on the cute little patio-like place they have set up. Maybe a few more hedges between the road and patio-like place would be nice and...

I got home after purchasing food from this rally’s and my son opened his chicken sandwich and said there was a bite taken out of it. I was sure he was joking with me and checked the sandwich and sure enough, there was a bite taken out of the burger. My older son said he did not do it either but said that the wrapper was very loose when removed from the bag. Needless to say, I didn’t eat that night because my son needed to eat something that hadn’t been bitten by someone else. I contacted customer service and they sent me a coupon. I figured I would try again, and went in to use my coupon. They would not take the coupon. My guess as to what happened, and this is speculation, they made the sandwich wrong and the person that took a bite of it realized. When they gave it back, instead of throwing it away like they are supposed to, they gave it to the next person that ordered a chicken sandwich aka, me. It is pretty ridiculous that they 1. Will sell food that has been handled by other customers (gross and against health code) 2. Respond with a form letter and a coupon and 3. Not even accept the coupon they issued to make amends. I won’t...

August 19, 2019 at 11:50pm the employee's Angelina, Tiffany and, Daniel! Were amazing! Not only do they close at 12:00am but they started to make our food and we had to go to the food 4 less to break a 100 dollar bill.... And we came back and they were happy to serve! made us feel comporitable and not bad for coming so late even though we already felt bad..and they were so kind! They had smiles on their face and all all three of you are greatly appreciated! Thank you so much for your kindness! We will be coming back but at a better time next time! 😍 100 stars ohh and to top it off the food was not messy and or slapped together it was...