Chili's Grill & Bar — Restaurant in Madison

If I had to explain this horrible experience into a phrase, It would be, "That's not my job."

First off, my girlfriend and I drove from Sun Prairie to this location and it may not seem that important to add this, but we try to check in through the website. Perfectly fine. Until we get there and the entire Lobby is completely filled with people. So either the website was wrong, or somebody didn't do their job properly.

So the hostess said that there was open seating right now for two people in the bar area. Which, I'm not the biggest bar person area just because I've been on the receiving end of being forgotten because the bartenders too busy dealing with making drinks instead of waiting on tables.

So we sit down at the table and I can already tell that we were at a corner table that's not really well seen by anybody except for the hosts. So roughly 10 to 15 minutes go by and the bartender says that she's super sorry and that she didn't realize we were even there. But I told her that we were ready to order right away because you know we have plenty of time to look at the menu. So we ordered our drinks and food and I will give her credit though, the drinks came out relatively quickly.

So there was a decent amount of time between when I had ordered and the food had arrived. So I had asked the food Runner if we could get some refills and he said yes. And you want to take a guess what happened? Never saw him again for the rest of the night.

So we start eating our food and quickly we realize that we don't have any silverware. So we look around and none is to be found. Okay, it is what it is. So I had asked the host that was sitting down and wiping down menus for some silverware and it felt like I was asking him for an impossible task he got snarky and simply said that they're behind on dishes. But he did reluctantly get up and go back to the kitchen I'm sure because the silverware he had brought back was wet. So clearly they just came right out of the dishwasher. But in what world though, is wiping down menus more important than doing dishes?

Now at this point, our drinks are pretty much gone at this point and the bartender shows up and says that she'll go grab us a refill on our drinks so at this point, the food Runner never even bothered to even tell the bartender that we needed drinks or the hosts that was trying to deal with people who could stillclearly see our drinks were empty and couldn't be bothered.

Though the part that really irritates me the most, is that the bartender said at the bar and it was just casually talking to like two people for like 5 minutes while making direct eye contact with me the entire time and just not caring. And of course she gets busy with you know making drinks and taking care of the patrons at the bar which I get, but like she constantly kept looking over at me and my girlfriend and just didn't even bother. At this point in the evening, I figured we should just pay on the kiosk instead of just waiting for the bartender who might or might not show up within the hour. And of course, the moment that the transaction is completed on the kiosk, the bartender rushes over with our drinks in hand saying how...

Because this was a carry out order. Give the atmosphere a two only because of the other issues they had. The taste of the food was fine, but it could have been much better if it had been warm! I please a carry out order. It told me when it would be ready, and it gave me a range of a 5 minute span. The earliest of the range was approximately 18 minutes from a time?I placed my order. I left within 5 minutes of place in the order. It's a ten minute ride away, and I'd rather wait for my food than I have it.Waiting for me when it's something that's hot. So I got into my car and again. This was about five minutes after they place the order.Only to receive a text message that the order was completed. That didn't make me happy, because I felt that it was going to be not as hot as it could be. So I get there around the midpoint of the time range that I was given. I went inside and first of all nobody ever greeted me. I stood there for a few minutes before I realized that my order was on the takeout show for they have. I don't usually eat it chilly. So I didn't know that they had that there, but what was more disturbing is that the food was lukewarm. It wasn't even sitting somewhere where it could be kept warm.It was just sitting on that shelf in the bags, just cooling itself off! When I got back to my car, I did taste one of the items and it was warm. It was not hot. It was warm. By the time I got home everything was cold.! That was so frustrating because I spent a lot of money on this order and to get it cold and for them not to have the common sense or practice of keeping hot food orders in some kind of area where it will stay warm is just not even smart customer service! The other issue I had was the fact that this was a to go order, and there was not a napkin to be found in my bag! What is that about! I'm sure you have already factored in the costs of napkins and silverware, and to the cost of my order altogether, but I do not benefit from even getting a single napkin, which I think is atrocious. I don't go to Chili's often. In fact, the last time I was there, I believe it was during the pandemic, because I remember we were still wearing masks and I did curb side service. They probably won't see me there again. This experience waa so disappointing because I was really hungry and I really like to enjoy my food...

Would like to preface by saying my boyfriend and I frequent Chili’s. We love it. Every time we come the servers are awesome and the food is piping hot and delicious. Today was NOTHING of the sorts. We get sat by the manager with attitude, that’s fine, everyone has their days. We waited 10 minutes to even get greeted, again, fine, we’re patient people. Server comes over and immediately apologizes and gets our drink orders. We waited over 15 minutes for drinks, while we waited she kept passing us back and forth, no water at the table, no can I put any appetizers in, nothing. She brings our drinks and takes our appetizer order (chips and salsa) and we decide that she’s busy so we might as well throw our entree orders in as well. While we’re sitting, waiting, a table behind us orders a re-fill on their chips and gets it within 5 minutes (same server) We ignore it because like she claimed she was busy but we were annoyed. Now we’ve been waiting 30 minutes, still nothing, next thing you know it’s been 45 minutes with no check in and still no chips and salsa. Just when we were about to leave because we had a movie to catch she shows up with our entrees. No silverware. Never got our chips and salsa. We ask for a to go container and get hit with yet another, “I’m sorry”. I get being busy, I was a waitress and am currently a bartender, my boyfriend also works in food. We’re not there to give you a hard time. However, to give all the attention to the table behind us and continuously pass right by us as if we’re not there is not okay. Anyways, we packed up our food and asked for the check, we get charged for things we never got so we ask to get it removed. Long story short, we’re disappointed. To top things off, the manager on duty was scrolling through his phone at the host stand instead of helping wipe down the many dirty tables or checking in with guests. If I could give today a zero, I would. Do...