Wendy's — Restaurant in Madison

I spent 15 minutes just waiting to order at the Wendy's Store @ 8814 Hwy 20 W, Madison, AL 35758. I don't know WHAT these folk inside because there was no crowd inside or out. No one inside and two cars ahead of me. I'm not sure if the first car ordered. But the car directly in front of me didn't. After sitting there 5 or 6 minutes he either pulled off or around to the window. I was next, and in no real rush, waited patiently for 4 or 5 minutes for someone to come online and take my order. Nothing. So, it started speaking to the intercom and say, "hello, is anybody home?" After a long pause, a female voice chimes up, "give me a minute." So since I got a response. As I was talking to the passenger in my car, 6 or 7 more minutes go by with no answer. So, thinking about the cars ahead of me, I start to think that something may be wrong with the speakers or something. So, I pulled around to the window. I find this Myth Busters looking guy with a mustache busily back and forth doing something but not preparing any food. He's just running back and forth swiping cards and whatnot, acting as if he didn't see me or ignoring me. Finally, a female comes to the window and asks if she may help me. So I say, "yes ma'am. I have been waiting for a while now and really all that I would like is a large frosty for my passenger." She looked at me as if to say, You're gonna love this! Then, she said, "you gotta go back around." My first inclination was was to go SLAP OFF. But as a man of certain age, I decided to opt for a more civilized response and draft this review/letter of complaint. Whatever these folk were doing in that store, was definitely something that they had no...

Worst service I have ever received. The lady at the speaker started taking our order and then demanded we pull around with the rudest tone. We get to the window and she tells us that we can't add to our order, rolls her eyes and walks away from the window just leaving us there. Idk what happened today but this is no way to treat anyone. Once we got our food we had to pull back around as we needed ketchup. We pulled to the open window and were told we needed to wait and pull up to the next window. How hard is it to walk a few feet and grab something for a customer who already had waited, received horrible service and spent their money at your establishment?? I am not sure why the dining room is still closed. I would have much rather just walked in and got what I needed myself instead of dealing with this staff. I will never come back to this restaurant and will share with everyone I know the mood of this establishment. To the worker with the rugrats hoodie and no name tag(convenient) Wendy's definitely needs better employees who value their jobs and mission statement. It's unacceptable to treat anyone the way you treated us as customers today. The only good thing that came from it was I was able to teach my 3 kids in the car the meaning of treating people with kindness and how not to...

I came with my family hungry and ready for some food get to the window it's around 9:30pm the line was already long I get to the window to order and I asked were the fries fresh I hear the manager in the ear phone being smart saying their frozen I started to drive off then but my 3 children really wanted frostys so I stayed fries were old but reheated chicken nuggets were also old and reheated my vanilla frosty swirl was nasty the syrup was thick and sat at the bottom not a swirl at all when I was sitting at the window waiting on my food I heard the managers conversation asking where all these people coming from an employee replied it's a fair so I figured he's not used to working this hard that's the reason for the attitude and frustration then I asked if they were hiring he replied being smart saying you can come in the am and I can answer that then but now it's not the time through the window while I'm waiting by the way when he could have saved that response and simply said yes or no so I won't be returning to this location he gives Wendy's a bad reputation never have I went to a Wendy's and dealt with such rudeness and attitude from the manager and I wasn't even rude or nasty I really wish I would have left a...