Wendy's — Restaurant in Madison

Wendy's is a favorite of mine. My visit to this location (Madison, Indiana) was the worst I ever remember having at any Wendy's. The cashier was not trained well and management was was reluctant to help her. At one point the counter was left unattended for over 5 minutes. Our order was bagged and pushed at us with no indication of what was in the bag or that it was even our order. To make matters worse the nuggets & french fries were cold. The bacon double stack was great. Management was very rude especially the one running the front of the store, her obvious goal was to get orders across the counter as fast as possible. Seemed like there was NO desire for serving a quality product accurately. We witnessed 3 other customers also experiencing the same problems. One lady had to return her sandwich 3 times and another gentleman had to first get his order corrected (charged for a combo instead of a single burger) and then had to return because it was made wrong. Until this location gets better management I'd recommend to avoid it. The lady that was working the fryer brought out fresh nuggets to us and she was kind enough to apologize for the way her coworkers were...

for the first time that I've been going to this restaurant, then please inside the restaurant, behind the service counter, we're all clean and appearance, and appear to be working diligently. Previous times in seen a bunch of young unkempt employees congregating and conversing instead of back over there food stations taking care of those particular items that there are each responsible for. as well as that, the store interior appeared to be cleaner than I've ever seen it clean. However, I do have one giant negative about Wendy's, and that is Wendy's is now charging double for their family size chili than what they used to! The family size chili is always been 999, at this particular location, and yet now the size for that same price family chili is cut in half! very disappointed about this, as again I was a longtime purchaser of the family size chili! if Wendy's can't bring back their original family size chili, I think my days of eating at Wendy's will pretty much be over with! there are other restaurants that will provide cheeseburgers and french fries, as good, if not better than what Wendy's offers, in the same area, at...

It literally said the drive-thru was open till 1am and we pulled up to start ordering. The lady legitimately answered the drive-thru microphone and said “hi, order whenever you’re ready” and my friend started ordering her food and obviously you would expect them to say “you want just the sandwich or combo” but no. WE WERE SAT THERE FOR 10.MINUTES. Ten minutes too long with absolute silence. We said hello multiple times bc like duh if no one’s answering after saying that WE COULD ORDER OUR FOOD. However, nothing NOTHING. So, we just decided ok let’s pull up to the window. Let me just say, OTHER PPL DROVE THROUGH AND ORDERED FOOD TOO. We get up there to the first window…no one is there… like hello? You were just on the mic talking to us. Then we’re like ok, let’s pull up to the second window. THERE WAS LITERALLY SOMEONE SITTING THERE SO THEY HEARD US SAY HELLO MULTIPLE TIMES and he was just sitting there on his...