Brickhouse Burgers & Pizza — Restaurant in Maggie Valley

Well, I visited again this year, hoping for improvement and to continue to support local business in the Valley I love, but this will be it. I hoped with another year to mature, the business might improve, but I am leaving even more disappointed this year (amazing, considering last time there was a dead fly in my salad). Firstly, they no longer seat their customers, I was surprised to see. You are expected to grab a menu off a rack and stand awkwardly in the way of other diners entering and leaving as you decide what to order at the counter. The sign is very clear that you should NOT go to the counter until ready to order. However, since the entryway ends up crowded with people poring over menus, lots of others dont see the signs and just push by you where they get to the counter....and hold you up 10 minutes while they decide. So, this has basically turned into a Cookout that's gotten full of itself. You seat yourself, get your own napkins, silverware, pick up your own drinks and to-go stuff, etc. And that would be fine.... if it wasnt for the giant tip jar and the reminder on the receipt to tip, with helpful calculations - HAHAHAHAHAHAHAHAHA.....no. I would no sooner tip at McDonald's. Especially after I paid $30 to be given the wrong drink, my toddler was given an over-full ADULT cola glass to spill, and we couldn't find a full ketchup bottle in the restaraunt. The food is adequate. The burgers are good, the pizza is good, and my salad would've been good.... if there were more than 5 tiny shrimp in it on a bed of crunchy, bitter white romaine and some limp mozzarella shreds. I dont know if the family behind us are reviewers, but if they are, I doubt their review will be much more glowing, considering how they were there at least 10 min. before us but weren't served their burgers til 10 minutes after us. This place is...

This place is just another brick in the wall. We were visiting Maggie Valley for our anniversary trip and the menu seemed appealing, which was why my wife wanted to get dinner there. She was looking forward to a pizza burger with fries and a side order of pickles. I was interested in the sunny side up with onion rings. There was a bit of a line to place an order, which is usually a sign of a good place to eat. I placed an order to go ($27.xx for 2 burgers and 2 sides, no drinks) because we wanted to eat at the cabin we had rented. I gave them my name for the order and was told it would be about a 25 minute wait. I told the server that took my order I would be in the waiting area near the front door, which was about 15 feet away from order/pickup counter. I waited for 40 minutes and noticed that three people that were behind me in line had already gotten their orders. So I approached the counter to ask about my order (it was now 8 pm, which is closing time). The server went back to the kitchen and came back with a brown bag with cold food in it. I was already upset about the wait and feeling hangry, so I took it home instead of complaining and waiting another 25 minutes for it to be remade. Both burgers and sides were cold. They gave my wife a side of diced jalapenos instead of pickles. The onion rings had been overcooked (or maybe just old from sitting too long) and were hard to chew. My wife said her pizza burger barely had any sauce on it. We were both disappointed with our meals. We will not go back and certainly would not recommend, especially getting a to go order. Most disappointing is that you have to keep tabs on your order and ask if it's ready because they don't call out names when an order is ready.

Atmosphere seemed ok. Typical dine in restaurant with country music posters on the walls and local...

Seemed like a neat place when entering. The staff of mostly all teenage girls were untrained and kept walking past us when we wanted to be seated. One young waitress spilled ice tea all over my dad's lap. My son and I got the bacon burger third one down on the burger section. It looked great on the plate But after a few bites noticed it had not been properly cooked. There was "red" showing inside both patties. We told the waitress, she went and told the amateur cook and came back and said he wants to see it. He agreed and told me to order anything else within reason. I then ordered popcorn shrimp to go because they were making us late to the "Stomping Ground" dancing up the road that started at 8pm. The popcorn shrimp tasted like something you would buy frozen from Wal-Mart, tough, too bready and hardly any shrimp in the batter. The bathroom was like a part of Mammoth Cave they called " fat man's misery" too narrow and small passage doors to men's room. Food was too expensive for what little you got. Also it was humid inside the eating area. They had cheap box fans all over the top of the walls trying to make it feel like they had A/C. My son wanted the newspaper wrapper "wax paper" they place under the burger and fries. He had it folded up with his things after our "loof" waitress cleared the table. She reached over and snatched it and took it to the trash. My son wanted it since it mentioned the sinking of the Titanic. The ice tea was not sweet enough. I asked to replace for a Pepsi, in which she did. Fries were good but charge you...