Legends Sports Bar And Grill — Restaurant in Maggie Valley

Absolutely horrendous service. We came in at around 6:30PM, were seated shortly thereafter, and then placed our order shortly thereafter. At nearly 8PM, we still hadn't gotten our food. People who'd arrived after us had been served and left. Those who arrived long after us were already eating. I understand mistakes happen, but here's where things went from bad to horrendous: instead of admitting the issue, the owner tried to claim we hadn't ordered until 7:37, or about 15 minutes prior. If we'd only ordered 15 minutes prior in a busy restaurant, why on earth would we be complaining?!? Instead of trying to make good, he then tells us we have another 20 minutes of waiting, at which point we say, "No way" and start to leave. He then insists we pay for the two beers on our tab. Again, no effort to make up for exceptionally poor service.

My friends are seasonal in the area and used to go there all of the time. They'd just gotten back, so they were less likely to be recognized because of that. They won't be back. I leave nearby and they were telling me this was a great place to eat. Obviously not. I won't be back and neither will my friends.

Adding a response to the reply below, as it's clearly needed as the point has clearly not sunk in with the owner:

People who arrived at your establishment well after we were seated were eating prior to us We were seated within 10 minutes of arriving at the bar Bottom line: you and your staff were unable to serve a hamburger, a bacon cheeseburger and a bowl of chili to us in the one hour and twenty five minutes we were seated at the table. Instead of taking responsibility for this and recognizing a failure happened, you instead somehow think this is our fault. That is why I gave you a one...

We have been coming to legends about 7 times. First of all I will say the food is fine. I have to explain about the owners and the bar tender and a waitress that never smiles. A few incidents have occurred first was about an hour before closing and we ordered coffee it was very old we ask if we could have some fresh the supposedly one of the owners that is a server was so matter of fact and not to friendly told us they were not Maki g more coffee due to it was getting time to closing time. I have been in many sports bars and coffee is something that is always available around the end of the night. Due to maybe drinking and making sure youbare a little more sober at the end of the night. Then another night my sisters drink turned over and spilled. Well they charged her for another drink. Internet states that most sports bars will offer you a free drink. Out of being courteous to the customer. Well omg tonight we moved a chair to the bar from a table. We as the customers at the table if they were using the chair they were very nice and told me they were not. Ok didn't think a thing about it had done this before at other bars. Well Lolol the bar tender stated we couldn't do that. So I went to the supposedly waitress owner and she would not serve us period. Due tp.moving the chair. I just have tp sau they lost around 100.00 between my sister and I. I 2as amazed and had to laugh at our experiences. So the moral of thos story is the food is good and the entertainment. But watch out for the help and supposedly...

I stopped in on a Sunday afternoon for a steak dinner. I arrived in town early. Another 4 bikes were going to meet me there for dinner. I sat at bar, ordered a draft and the steak dinner. I asked for the steak to be rare if its a thi. Strak or rare/med rare if its a thicker cut. She said no problem. I politely asked the bartender if it would be possible to bring 1 of the 2 sides offered first, the salad, before turning in steak order. I'd like to relax, and finish salad before eating steak. She said no problem. I had taken about 4 bites of salad and she brings out steak. I reminded her that I had asked if she would wait till I was done with salad before turning in steak order. Told me she can't ask them to do that but would take it back. When I did finish and asked her to go ahead and place order she did so. Nice cook brought out steak, I cut onto the thin steak and it was almost well done. No pink whatsoever. I called over bartender, showed her cut steak, she agreed. Definitely not rare. I told I'm going to pass. Just bringBill. She brought out the bill charging me $22.00 for the steak and $2.50 for the salad. I asked to pay for salad and beers. Shouldn't have to pay for steak. She said no. I asked to speak to manager. She stated she is the manager. Wow! Terrible customer service. Needless to say the 8 others in my party did not, and will not be...