Chick-fil-A — Restaurant in Manassas

Horrendously slow drive-thru service at this location. It seems to get slower every time I go and they have at least 10 staff members behind the counter at any given time so it’s even more bizarre. The weather is getting nicer, so I don’t understand why they’re not outside hustling, taking orders and payment from multiple vehicles at a time the same way the Sudley Manor Dr location does. Now THAT’s FAST food. Sudley Manor Chick Fil-a is head and shoulders above Liberia in service efficiency AND customer service. To make matters worse, the customer service has taken a dramatic nosedive here. I get that you guys are busy, dealing with lazy, spoiled Americans all day long, and I imagine it gets hard to force that standard or customer service constantly. But still, there are ways to express yourself to your customers in a way that is sincere AND does not neglect the fact that their continued business is what keeps you employed. This location is just poorly managed. That’s the bottom line. Most people are keen and willing to overlook that because even a shoddy Liberia Ave Chick Fil-a scores higher than a Centreville Rd McDonalds on the overall customer experience scorecard, but COME ON...are you really prepared to judge your level of success based on comparisons to McDonalds? I’m not. I’m comparing you guys to every other Chick Fil-a I’ve ever been to, because that bar has been set already. And this location is by far the worst. At what point should an establishment be forced to abandon the “fast food” title? I’d say a 15-20 minute drive thru time negates that. And that’s exactly how long I spent in that line tonight. I even tried to help y’all out by placing a mobile order in advance...but as slow as y’all are, that’s virtually pointless now. This experience was anything but fast. I could’ve made it to the Sudley Manor location and back from my apartment in Old Town before I even reached the order screen here. If this doesn’t improve, that’s exactly what I’ll do, and I’ll encourage every other Chick Fil-a lover in Manassas to do the same thing. My social media reach is long. Try...

I went in to the drive through this morning and order a breakfast bowl and the guy completely put in the wrong order they gave me a burrito,and spelled my name wrong.I even spelled it out for him which is Madeleine and he put Mari what in the hell?I was in a rush and just left. From the beginning he had an attitude typical Latinos with their ignorance mindset towards black people. You’re in customer service if you don’t like other people solely based on their race, find another job where by you don’t see those people you don’t like for no reason. Chick fil a is always hiring ignorance people not my first bad experience with them. Last year they had the audacity to give me a whole cold burger and I knew it was because of my color based on the way they treated me from jump very disrespectful and racist Latinos. They’re minorities too making minimum wages and think they are better than another minority it is sad. Chick fil a do better with whom you hire to represent your company. Latinos are strictly racist towards people of color and a lot of them work for your company. I am giving my hard earned money so they can have a job, I would like the same respect they give to other group of races.They kiss their behind even some are disrespectful to them,they still kiss their behind while I’m being super nice and still getting disrespected.They gave me a completely different orders from what I ordered foolishness if you ask me. Pick better with your hiring where everyone is included regardless...

Decided to mix up my after-workout mostly unsweet tea with light ice tonight at Chick-fil-A.

Upon walking towards the entrance an employee started to move. “What’s this?” I asked myself AS HE OPENED THE DOOR TO WELCOME ME THROUGH THE GATES OF THE CHICKEN KINGDOM.

Once I entered through the portal I turn to my left to see a SHRINE TO THE KING ELVIS PRESLEY WITH VINYL RECORDS OF HIM WITH PICTURES OF ELVIS COSPLAYERS AND PAYING HOMAGE TO HIS BIRTH AND DEATH (RIP KING).

As I walk to the counter a handsome man, dressed in nice fresh dress clothes and tie greets me as though he had been put on this earth to take my order. “How may I help you SIR?” He asked nicely with respect in his voice.

I gave him my complicated drink order one time. It’s all he needed. Usually I ask for light ice which to most fast food restaurants means “enough ice to sink the Titanic”, but here, since they can also read minds I guess, means exactly the amount of ice I want in my drink always. The ratio of sweet to unsweet was more balanced than the scales of justice. He didn’t just give me the tea I wanted. He gave me the tea I deserved.

“Thank you” I said.

“My pleasure” he said.

He proceeded to also give me compliments on my gains and told me how awesome my gym was.

Guys.Every fast food place is playing checkers and Chick-Fil-A is playing underwater rocket-chess in the...