Tropical Smoothie Cafe — Restaurant in Manassas

The cashier that took my order for my free 12oz smoothie on National Flip Flop day was incredibly rude. She took my order for the smoothie and then took another order for what seemed to be a friend of hers. She then proceeded to make my smoothie and let it sit while she made her friends smoothie. After making her friends smoothie she then handed both my and her friends smoothie to her friend after her friend acknowledged that I was still waiting for mine. The cashier still insisted on giving my smoothie to her friend and then proceeded to disregard my order and started taking other orders for other individuals. When I approached her and asked her where my smoothie was, she looked at me and said that mine was the one that her friend took as if it was my fault that she gave it to her friend. I responded and said "So, how is that my fault? You know I was waiting for my smoothie". After saying that she kinda just smiled and walked away. After waiting another 5 minutes, she made my smoothie and handed it to me and said nothing like she was annoyed with me after I was waiting for about 10 minutes. This is not how a customer should be treated and the way she dismissed my concerns was incredibly unprofessional and rude. I will not be returning to this location and will be letting others know how I was...

I went in as a first time customer looking forward to trying and having a smoothie. No one at the counter though eventually a woman came never asking if I needed help so I simply said can I make a custom smoothie. No comment she handed me a menu. She did not say for what. I assumed the ingredients where in there so I just simply started talking and asking if they had spinach to start. Oddly she was standing there not really paying attention but not doing anything else but holding a menu. I said again do you have Spinach and she said Si Spanish. Okay, after that I started to asked about other ingredients and she literally walked away never to be seen again :) just took off in the back somewhere so I had to leave. That was my honest feedback about my first visit so I found Smoothie King. Was helped right away. The young lady answered all my questions. Welcomed me up on arrival and thanked me as I walked out. Sorry...

Ordered from this location today thru doordash. ordered a smoothie and a quesadilla. order arrived and no quesadilla, so i reach out to doordash driver they said no food was giving to them. Drove to the location to explain and see if the could give me my food i paid for. Was rudely greeted by either manager or owner. But let me tell you when I say that this guy had the nastiest attitude and zero remorse. told me i should contact doordash and figure it out with them. It's not about the money as it is the principle it wouldn't kill them to remake my food and have a returning customer. as a newly opened business and many bad reviews already they will not last long. absolutely pathetic customer service and experience. wouldnt be a shame to see them...