Dave & Buster's Manchester — Restaurant in Manchester

Nothing good to say about this place. I've been twice now, neither by my own choice. Their reputation for being mediocre has preceded them and they completely lived up to it each time I went. On my first ever visit: they substituted Diet Coke for regular coke and, when informed of the error, decided to give us the same drink back again thinking we weren't smart enough to notice. This shows you their attitude towards people with dietary restrictions. On my most recent visit, I was served a "medium well" burger that was just short of dangerously under-cooked (pink all the way through, barely cooked at all). I wasn't the only customer who had issues with their food that night either judging from the GM's frequent visits to tables surrounding us. Generally speaking, the atmosphere is that of a rock concert. Don't count on being able to have any kind of conversation here because the music is just short of dangerously loud and the entire place is basically a big barn with acoustics to match. The main source of lighting is their wall of TVs, which leads to all kinds of funky colors translating onto the food (maybe to disguise under-cooked food?) The food is mid and the drinks are served with at least 1/2 of the glass consisting of ice. Napkins and silverware are tightly guarded and you can only receive them on request: even if it means waiting for 10 minutes looking at your food before you have the tools needed to eat it. Our entire table had to subsist on bar napkins (with two kids eating with us!). The help is clearly spread very thin so waits for service are excessively long and you get the clear impression the servers are overworked and stressed out. Given the mediocre quality and questionable food safety practices, the pricing is outrageous. The amusement area is a blatant scam. Some of their machines are rigged with a "cheat bin" that will collect your winnings if you do too well. I watched this in action as the machine ate several winnings cards and didn't spit them out again. If you try to get help from a game tech, they won't be able to help you. The guy who I dealt with plainly told me he'd get fired if he even touched the lost winnings that I pointed out were clearly visible in the "cheat bin". After all that, I was credited with 0 winnings. So, in short: they took my money and cheated me out of everything I'd won using a rigged machine and their card-based credit system. Hopefully someone can catch this in action on video and report them for running rigged machines because there are laws against that here, and I can't begin to think of how many children they've ripped off like this. IMO: there's quite as despicable as stealing money from a child, regardless of how they got the money. Y'all need Jesus, srsly. In short: I'm surprised this place hasn't been shut down yet. If you like paying too much to get mediocre service and bad food or enjoy you and your family getting fleeced by a snake-oil-salesman grade scam, this is the spot for you. Otherwise, go to the casinos instead. You'll have a better time, get better value for money, and they don't use a "cheat bin" to steal your winnings from you (they'll even give you...

We had a bigger party for a birthday party. I would say there was 15 of us. When my sister in law requested seating, she was greeted with eye rolls and a hard time. She had called ahead to make sure there was no reservation needed, and was told to just come. So to get an attitude like we were inconveniencing the hostess was a put off from the start.

We sat down and initially our waiter came right over and made sure to take our drink orders. He brought over some waters because he said the "drinks might take a while" and they sure did. The menu was chaotic to look at but I settled on some grilled chicken sandwich. I asked the waiter what was in the "Special Sauce" they claim to put on the sandwich, and he said "I have no idea." What if people have allergies?? My boyfriend ordered a double cheeseburger, where Mayo was .59 extra! That's crazy! Bacon was .99 extra, so how is Mayo that much?

While we waited for the food, we proceeded to the game area, it's really no different then an arcade you would see in a movie thearte or even Chuck E. Cheese, but slightly more modern. Was a pretty cool area for the kids.

Our food arrived and the staff who assisted in carrying the food out was so rude! She asked who had a chicken sandwich, I asked her if it was the one with no special sauce and tomato and you would have thought I asked about a complicated math problem!!

My boyfriend's food was ice cold and missing his .59 cent mayo and so was mine. I normally don't send food back because I am terrified they will do something to it, but this was too cold. I am not sure if they sent our food to another store to be warmed up or what, but while everyone was enjoying their hot meals, we had to wait, and wait, and wait some more for ours. Our waiter was no where to be seen. Finally, after everyone finishes their food, our food comes out supposedly "Very hot and fresh off the grill". Apparently they made us whole new ones, which was nice I suppose, but I would have preferred to eat with my family so I wouldn't have objected to them just throwing it on the grill for a second or the microwave if we were offered that option. He made a big deal of us being careful because it was scalding. Mine was not any warmer, but at that point I was starving and told him it was fine. My boyfriends was slightly warmer, but now was missing bacon!! We were not a very demanding crew. I try to be patient with wait staff as I understand, but the service here is terrible. A manager didn't even come and apologize! I saw a few walking around with little secret service like head sets, but they didn't seem to be too useful!

I would go back for more Family events we are invited to, but I am not driving out of my way to come here. The prices are expensive for the quality and portion of food you get, the service isn't even worth a star (can't rate the bar because I didn't go there), and the games were nothing you wouldn't see at any other arcade. Was...

Well start this review from the good to the bad and then my overall rating of this Dave and Busters.

GAMES

The game section and self service of that section is awesome! You come in and they have these really nice kiosk setup for you to recharge your gaming card or purchase a new one if you’ve never been. You can do this step online so after walking in just head right over to the games and start having fun. The games all pretty reasonable but the tickets you win are a complete joke. This is a common thing at like every arcade or carnival style place. It’s best you buy the max prize than try to win it!(Trust me it’s probably way cheaper, you’d have to go there and spend $50 every day for 333 days in order to get Meta Quest 3 they have displayed. That’s like a lot more than the actual price of the quest! I mean if you factor in the free games chips you can get from promos or bundles or reaching certain level milestones maybe you’ll only need to spend $5000-$10,000 grand here to get the amount of tickets needed for a quest 3. Yeah just don’t. Play the games have fun and just enjoy competing with friends or a loved one.

SERVER

The server we had was fair. Honest and kept it real when talking about the food. She could have warned me better about the pasta but other than that she was great! Had good manners was dressed according to the dress policy I assume and checked in on us from time to time. There were a few times where the runners didn’t give us a straw or where we were missing a drink for like 20 minutes and couldn’t find her but then again it was like her and 15+ tables so we understood. She did take the pasta off the bill but I’ll still talk about it to prep others from going through the same thing.

FOOD

I I was not happy about the food service here WHATSOEVER.The chicken parm pasta is exactly the size as the display Image, if not even smaller. Had to sub it out for the spicy smash burger.

After drinking all my water and Mango lemonade (which wasn’t actually bad just make sure you mix it before you drink it due to the sugar rush you’ll get otherwise).

By the time my smash burger came out I was no longer hungry and just wanted to leave.

We also got some wings which were as good as wings should be. The buffalo was hot and tasty and the honey BBQ was sweet with a nice after taste. So wings were solid would recommend. Also they do not have the unlimited wings deal so don’t bother asking.

OVERALL RATING

So overall the places scenery was great. Bright, vibrant and everyone was respectful from workers to others playing games. (Except one lady that stepped on my foot and didn’t say sorry, F* you nothing.) The gaming section is a solid 8 out of 10. Food was definitely a 4/10 and the service and staff was a 9/10 for sure! Over all 5/10 would roll the dice before...