Domino's Pizza — Restaurant in Manchester

I usually don’t complain and am pretty understanding to service industry employees, however, I am very disappointed with our service tonight. We ordered 2 pizzas online, something we do frequently and have never had a problem with. When our delivery driver, Thiago, arrived he had the wrong order. I told him that it wasn’t what we had ordered and after going back and fourth about what we did order he said he has to call his manager and he would bring the correct order back. We waited for an hour, figuring they might have to prepare the order again and account for the delivery time again. After an hour, I called the store, explained the situation and asked for a time estimate. The woman on the phone didn’t seem to know what was happening, or that there was even a mix up. After a minute on hold, she said it would be another 30 minutes (preparation time and delivery). Given that she told me it was going to be another 30 minutes, I assume they never even tried to correct our order in the first place and we’re going to sweep it under the rug. I did tell her that’s fine, we will wait another 30 minutes. 45 minutes later I peaked out the door to see if anyone had arrived yet and sure enough, our pizza was sitting there. There was no knock at the door to let us know they arrived and we obviously didn’t hear them pull in so after over 2 hours, $50 spent, we had cold,...

Do not order from the Lowell st, Manchester NH location. I have been given raw pizza 6 times!

I have let it slide in the past and just put them in the oven. Today however was the last straw. It’s 87 degrees outside it is too hot to cook or have the oven on for 20-30 minutes to cook a pizza that should have already been cooked! I order my pizzas well done because I constantly get raw pizza dough.

I called and complained and was told they are too busy to cook pizzas well done and when I said I order it that way because you guys constantly under cook it and I want fully cooked pizza.

He then tells me if I want my pizza well done to not order while they have a rush.

Then also tells me their oven is on a timer and they can’t do well done because it backs up other orders.

Then also tells me that I shouldn’t order extra sauce extra cheese. I have to or else I get a dry pizza with a sprinkling of s cheese.

I should be able to get any pizza I want and be fully cooked!

Serving Raw dough to people, I’m immune compromised! Food poisoning from under cooked or raw dough could kill me!

I will be contacting the health department because clearly your managers don’t care and are full of excuses! There is no excuse for serving raw and/or under...

This was the WORST customer service I have ever received in my entire life.

We ordered our food at 10:17PM, note that we have a child that needed to eat before she went to bed. This, NEVER got to happen.

We had to call at 11:21PM after our food was marked as "delivered" on our Dominoes app for our phone, but our food never arrived.

We called and they told us that they tried the number that we gave them, it didn't work, so they brought it back to the store.

DIDN'T EVEN BOTHER KNOCKING!!!

We were told they would have to remake it and send it back after we gave them a NEW WORKING PHONE NUMBER that we had to repeat to them 3 TIMES IN A ROW.

Again, NOW AT 1AM, almost 4 hours after placing our order they again, said they had a non-working phone number and brought it back to the store.

I was FURIOUS.

We called again, never even got an apology, and we never received a refund. They decided to bring us our order, almost 5 hours later, and guess what? It was the LAST order they made for us which had been sitting out for over an hour.

I have never been more disgusted with terrible customer service in my entire life. I will NEVER be buying from this location again.

I suggest you order Papa Johns!!! Better ingredients. Better...