Dunkin' — Restaurant in Manchester

The ONLY reason I gave this Dunkins’ 5 stars is because NICOLE who was working front counter at the time of my visit. Tuesday 5-30-23 & 7:53 am. NICOLE gets the 5 stars. The coffee maker, working with Nichole, gets a -5. Because of the Bank being closed yesterday and my husband forgot to go to the ATM for me, I had to pay in change. Dunkins’ charges an $.30 for added swirls my coffee come to be more then usual. Oh I come from the Rochester New Hampshire area. My coffee is usually $4.22 today WO the whip cream it was $4.55 so I counted out extra change but there was a line of 5 people behind me so, NICOLE said I don’t think it charged you the whip just the extra Carmel. GREAT I said because that was an extra $.70. So, the lady working with her which I’m assuming is the manager, she wearing a black Fila sweatshirt, short hair all in braids, was yelling at her, the whole time in front of the whole store for everyone to hear her About not charging me an extra $.70 for my whip cream which I ended up finding and throwing in their tip jar, By the way. NICOLE also had a line behind me and she wasn’t worried about the $.70 and she was worried about getting the other customers out but she’s being belittled and be raided by either her manager which I’m pretty confident that it was or a coworker is absolutely ludicrous over $.70. Maybe if she wasn’t belittling and be raiding her employee, maybe she would not of messed up my coffee and totally forgot to put in eight creams, instead I got no cream because she was too busy, yelling at her employee or coworker. This isn’t the first time I’ve been in the store and the same lady is yelling at somebody. This is why I think this is the Manager and she was NOT in uniform, I tried calling and then I got told it’s a rush-hour call back. Now I managed a Dunkin’ Donuts on S. Main St. in Rochester for many years and then was a DM before changing careers Whoever this employee is, this Dunkin’ Donuts franchise should be humiliated that she NOT Nicole represents them, and their definition of customer satisfaction and service because if anyone represents a Dunkin’ slogan of customer satisfaction service, it was the young lady Nichole. 500 Valley St,...

I go here all the time and never have anything bad to say except for today. I went in and let me start off by saying I have nothing against people with service dogs as I have a handicap myself...the problem is I am highly allergic to dogs. there was a service dog so I had asked for a cup of water to take an allergy med to prevent a severe reaction and had mentioned that to the lady at the counter...not only did they charge me for the water but they never gave it to me so I had to ask several times explaining why I had needed it. Then my order was number 120...they completely skipped my order and proceeded to take customers 122+ and so I had to ask them about my order. All this time trying to get just a small cup of water to take an allergy med. After getting the water I had to again wait to remind them of the drink that I had purchased which I had to again continue to wait for as they were handing out other customer orders. All in all I am just disappointed with the service I had received today given how much service I...

Just went in for a coke glass of ice & donut the front crew member was rude also had to wait for a cup of ice for my bottle of coke I asked one of the crew members for a cup of ice so she gets it as she is getting it she talks to the manager telling her I am asking for my cup of ice the manager said they girl is back up with drinks we go by order of drinks I said why couldn't the girl in front who wasn't busy get the ice for me the manager of the store with no name tag on said very rude the girl who makes the drinks gets the ice so the point of this review is u have to wait about 15 minutes for just one cup of ice and the team members don't help out each other. I worked for Dunkin also was a manager I would never speak to a customer like that or would I like my crew members not help out each other. So I will never go back to valley Dunkin in...