Gloria Jean's Coffees — Restaurant in Manchester

11/08/21 - 2:00 pm - On my drive to the mall today I was looking forward to a hot GJ's coffee. The staff here this afternoon are complete zombies. Stoic, snooty, unwelcoming. Absolutely zero customer service skills whatsoever. Whatever, right? Of course. I went to go about my day and then sipped the $4.00 large coffee. Not hot! Barely past warm. I courteously mentioned to the girls. Her response: "I can make you another one if you want but it will be from the same dispenser." A brief pause ensued as I was completely shocked at this. She then went on to conclude, "No way I'm brewing another pot." A refund was NOT offered. I cautioned the gentleman in line behind my on the way out not to order a hot coffee because the hot coffee isn't hot. Anyway, here I am at the mall walking around with a lukewarm $4 coffee. NEVER AGAIN!!! There's a Dunks in...

Great experience having tried their coffee line for the first time ever, even though I have been in the area for many years. I knew what I wanted in my drink, but I did not know what they would specifically call it but the staff was more than helpful concocting a perfect drink! It was delicious. I am glad I did not go with a large because the medium was almost 7.00. The establishment was clean and the staff was attentive. It was a reasonably hot day outside and even the mall's AC was not as good as in Gloria's. It was very pleasant to sit in a nice cold room...

Been going to this location for years. Always get the same Chiller. Always 7.80. Went in there today, and it is now 9.85? It says 7.10 on the menu. So I asked, "why 9.85"? I was told because it is .99 for the whipped cream. Even with that why 9.85? So she showed me the receipt. They are now charging .99 for the whipped cream, and .99 for the 5 or so chocolate sprinkles they put on the top. So $2.00 for t teaspoons of whipped cream and a dozen chocolate pieces. I think the new employees (and yes, almost all new) are running some sort of scam on...