Jimmy John's — Restaurant in Manhattan

So first let me tell you this location use to be great with its little ups and downs here and there. I do love Jimmy John's . But the last few times I have been there it's been a bad experience. I spent over 100 bucks told the guy at the window I needed to enter my reward points and I got you have to do that at the beginning nothing I can do for you with a whole attitude. Now this time the girl sweet as can be I tell at the time of order I have to enter my rewards points she says we can do the when you come up. So well please make up your mind we explained to her what happened the last time there is a guy hovering around her I said is that your manager she says yeah and I said well would be nice for him to say sorry about your last trip oh but that didn't happen she say you have a 5 dollar coupon available do you (stop the man say that's only good on line). So now like what's your managers name she gave me a girls name I want the one right there is he a manager yes he is he finally sticks his head out the window and says I'm the area manager of here Salina and hutch. I told him that makes this worse your and area manager and you can't open your mouth and say I'm sorry what you have gone through in your visit what can I do to make it better. Nothing not a darn thing so now I know why there...

Updated: it’s gotten slower and slower here lately. Today, it took almost 20 minutes between pulling into the drive through and getting my sandwich. I thought maybe they were short staffed, but I saw at least 8 employees inside. When I pulled up to the window, I politely asked “hey, how are you today?” And the guy working replied “just waiting for that big tip” and awkwardly stared at me. The sandwich was fine, but the service is getting worse here.

Original review: I often come here for lunch, and they live up to the Jimmy John’s reputation for fast service. My sandwich is always exactly as I order it, and I’ve never been disappointed. They often have yesterday’s bread for sale, which is nice to bring home for making garlic bread or just a snack for the kids. It’s nice to have a fast, reliable, tasty, reasonably priced lunch option this...

I generally have a very good experience at Jimmy John's, but I left today feeling irritated and frustrated. I ordered a Slim 4 with cheese, then saw oil & vinegar and oregano-basil on the menu list of "Freebies". The cashier (who was very nice and sympathetic) told me that the manager stated that I could not get the "Freebies" on a Slim 4 and had to order a regular #4 to get the "Freebies". I clarified that I was being told that I had to pay $1.90 (the difference in price between the Slim and regular) to get the "Freebies". I ended up ordering the #4, with NO mayo, NO lettuce, and NO tomatoes so that I could have some oil & vinegar and oregano-basil on...