Pizza Hut — Restaurant in Manor Township

I am somebody who never leaves reviews. I’m starting to realize that I really need to. My wife and I moved into the area a year and a half ago and haven’t had good service at any pizza place near us. So here is my review for this Pizza Hut location. I have attempted to order food from this location four times in a year and a half - here are my reviews of those four times:

1st time - ordered pizza and breadsticks to be delivered. Pizza came, but no breadsticks. Called and they said I could either be refunded or have them delivered, I opted for them to be delivered (since I wanted the food that I ordered). Never heard anything and they never came within an hour and a half. I called back and said “could I just have a refund?” Guy told me that I could but he’d do it at the end of the night. Guess what — that refund never happened. I called the next day and got the “official” manager and told him the situation. He told me that he would refund my money and also add $10 to my “account” for the next time I ordered. That money was refunded. When I went to order again, the $10 “on my account” wasn’t there. I figured “oh well”. That was extra, no biggie.

3rd time ordering, I ordered via online app with 1 hr and 2 minutes until closing. My app showed that this Pizza Hut confirmed the order. An hour and a half later, with no change to app, I tried to call and it said that this location “canceled” my order. Clearly this was a “eh, I don’t feel like making this order and delivering it with only an hour until quitting time” mindset.

4th time ordering - we ordered tonight at 7pm. Order from the “fast” pizza chain came at 8:21pm and our pizza and breadsticks were cold.

Obviously, if you are the manager of this establishment, I’d suggest figuring out a way to lead your people better. Your employees obviously do not care, and it shows to their customers. I’m not sure why it took four attempts, but we will not be ordering from you all again. Just wanted to make sure the community knew this as...

I ordered on GrubHub and bought a $19.21 deal WHICH IS 16 wings and two small orders of fries I literally only got 11 of those wings five of them were like these little crumbs that float at the top of the grease fryers so I know the people ate my wings AND REPLACED because it was just ridiculous I should have took a picture but I was just too frustrated you spend all this money you spend all the extra fees and like the kids in the back or the dogs in the back are eating the food and giving you just crap it's not fair like come on now how are you charging these out same prices and allowing crap to go out how about you install cameras and show the quality product you're putting out there so when I get my product I can say yep that's exactly what I got or no it's not and prove that you're not giving out either good quality or you allow this stolen and taken too much money to be stealing from poor families no very upset one star talk to your staff tonight today's date is December 14th I ordered about 5:00 so 6:22 whoever's working then check them out 5 whole boneless wings nothing nothing nothing nothing just little scabs of dust floating from the top of your fryer just upsetting 20 bucks for 11 CRAPPY wings and two small fries like come on now. IF YOU DON'T KNOW FREE FOOD TO YOUR EMPLOYEES IS THE BEST PERKS THEY DON'T MESS WITH THE ORDERS AND EAT THE PEOPLE'S FOOD BEFORE IT GOES OUT PIZZA HUT AFTER 50 YEARS IN BUSINESS LIKE COME ON NOW YOU'LL NEVER LEARN GIVE YOUR EMPLOYEES FREE FOOD SO THEY STOPPED EATING THE PEOPLE THAT PAY FOR IT ACTUALLY OUT OF THEIR POCKET. THESE ARE A BILLION-DOLLAR CORPORATION IT'S NOT THAT HARD TO DO LET YOUR EMPLOYEES HAVE A FREE MEAL LIKE ALL THE...

Placed my order at 5:28pm and it said it would be delivered in 71-81 minutes. That’s long but it is what it is. 6:51pm I get a text that it is now out for delivery. 7:24 still no food so I call. No answer, just voicemail. I decide I want a refund as my food (chicken) has now been in a car for almost 40 minutes. 7:32 I’m ready to leave and the driver pulls up. I had him keep my food because I no longer wanted it. No fault of his whatsoever. I drove to the location which is only 2 minutes from my house. There’s only one person working and one driver. The girl that was working didn’t give me any issues in giving me a refund. That’s why I put two stars instead of one. This is not about the employees at all but what is going on at this location and it’s management that you have two people working only? They better make good money as I most likely am not the only one upset that they have to deal with. I hope they both get new jobs and leave this place. Shame on whoever is in charge. At the very least turn off your online ordering if you can’t handle the volume. I was ready to spend $80. Won’t...