Bar Pregame — Restaurant in Mansfield

We tried to give this place one last shot after hearing that the owner had "listened to feedback."

What a mistake that was.

After getting our drinks and saying "I'll be right back" it took our waitress over 15 minutes to ask for our order. I understand that stuff happens and she had other things to do, but what's more important than serving your guests? Kegs, apparently. Would it really have taken that long to take our order and then attend to the keg?

If that wasn't bad enough, my food was mediocre. The appetizer came after the entrees, my fries were burnt, (again) and the "burger" had very little meat and tasted bland.

Instead of owning up to any mistakes or even apologizing, our waitress decided to feed us excuse after excuse. This is not how anyone in customer service should behave. Had we been rude and nasty to her, I could understand forgoing an apology, but as my dad and me have both worked customer service all our lives, we know better than this.

The owner here runs a joke of an establishment and if you value your time and money, I couldn't suggest to you a worse place to eat. Oh, and to add insult to injury, instead of owning up to wrongdoings, the owner will happily push any and all blame on to the customers he claims to serve.

If you want to give your money to an ignorant, narcissistic egomaniac who thinks he can do no wrong, you found the...

I was really hoping for better quality given all the prior rave reviews. First the good. Looks nice and they obviously spent some money on the interior. Our waitress was polite, helpful and efficent. The bad. We ordered burgers, fries and the Onion rings and pepsi. I had hoped that a place marketing its self as a burger joint would use fresh products, it became quickly obvious that everything is frozen. The fries obviously came from a bag and you can see from the picture I must have gotten the bottom of the bag because they were mostly small overly fried bits of potato. I don't know why a burger joint that only offers three sides would not do fresh cut fries. The Onion rings were super mushy on the inside while the outside was cooked. I had the melt. They advertise angus beef and it might be but the patties looked like premade frozen patties. The other person with me had the pineapple burger. The bacon on the burger was fatty and undercooked. If your going to put bacon on a sandwich it should be crispy. The burgers were fine if not overly salty. The highlight of the food was the dipping sauce provided with the onion rings, some kind of bbq-esque sauce that I enjoyed. Over all two of us had a small meal and paid $48 with a tip. That's pretty pricey given the quality of...

We settled on eating here for my birthday dinner. You can tell that I am easy to please when my first choice was Steak and Shake. I was so up for a mint Oreo milkshake, it didn't matter what the burger was like. We wound up going to Horseshoe because Steak and Shake was drive thru only due to COVID and we wanted to dine in. Horseshoe's burgers were fairly priced compared to other places. I ordered the swiss and mushroom burger. It was good and not greasy. The fries were fabulous. The mushroom was a full bun sized porto bella. Horseshoe's specialty soft drinks were unavailable. You could order anything from the bar. There was a Pepsi truck in the parking lot with too much PEX plumbing. No milkshakes were available. There seemed to be a great Reese's milkshake I might like. I can eat me some chocolate and peanut butter. I could even spend an extra 50-c to upgrade it and get it Reese-ier than ever. But no. Pepsi was working on the system. My overall rating is great, I'd eat there again. They were experiencing a lot of upgrades when we went there. My only negative is entirely on me. I was fixated on drinking a dream milkshake with a burger on my birthday. It just wasn't meant to be. If you want to shop local,...