Chick-fil-A — Restaurant in Mansfield

don’t usually take the time to write reviews, but my recent visit to Chick-fil-A was so exceptional that I felt compelled to share—specifically because of the incredible service I received from an employee named Philip. In a world where fast food service is often rushed or impersonal, Philip stands out as a truly rare kind of employee: one who takes pride in his work, genuinely cares about the customer experience, and goes the extra mile with a smile that makes you feel like more than just another order number. From the moment I walked into the restaurant, I noticed how attentively Philip was interacting with every guest he encountered. He had a calm, composed demeanor, but you could also see how much positive energy he brought to the space. He greeted everyone warmly—using eye contact, a friendly tone, and addressing guests with “sir” and “ma’am” in a way that felt natural and respectful, not robotic or forced. It’s little things like that which make a huge difference. When it was my turn to order, Philip welcomed me with genuine enthusiasm. He didn’t just rattle off the menu or try to rush me through—I could tell he was actually listening, making suggestions where appropriate, and ensuring I had everything I needed. I asked a few questions about some of the seasonal items, and he was incredibly knowledgeable, taking the time to describe the differences and even shared what some of the more popular choices were that day. He had clearly taken the time to learn not just the products but how to guide guests to the best experience possible. Once I placed my order, I noticed that Philip didn’t just hand off the next task to someone else—he actually followed through. He made sure my order was accurate, double-checked the packaging, and even brought it to my table personally. That’s the kind of proactive service you might expect at a fine dining establishment—not a quick service restaurant. I was blown away. But it didn’t stop there. A few minutes later, he came back around to check on me—not in an intrusive way, but just enough to make sure everything was to my satisfaction. He even offered to refill my drink and asked if I needed any sauces or condiments. He did all of this with the same calm, courteous, and upbeat attitude that made the whole experience feel genuinely personal. It’s rare to find someone in the service industry who combines professionalism, kindness, and efficiency the way Philip does. He wasn’t just doing his job—he was owning it. You could see how much pride he took in representing Chick-fil-A’s values of hospitality, respect, and service excellence. Honestly, if I were in a position to hire for customer service training or team leadership, I would try to recruit Philip on the spot. He’s exactly the kind of person who makes a brand stronger by living out its mission in everyday interactions. This kind of outstanding service is something I’ll remember, and it’s a big part of why I’ll continue to return to this Chick-fil-A location. Philip made a routine lunch stop into something memorable. He reminded me that great service can brighten someone’s day, and that one person can truly make a difference. If anyone at Chick-fil-A corporate is reading this: Philip deserves recognition. Whether it’s through a team award, a leadership opportunity, or simply knowing that customers notice and appreciate his hard work—he’s earned it. Keep up the amazing work, Philip, and thank you for setting such a high standard of excellence. The world needs more...

Let me be honest and unapologetically clear: this was one of the worst customer experiences I’ve ever had not just because of poor service, but because of what I truly believe to be racially motivated discrimination, disgusting health conditions, and shockingly unprofessional behavior from leadership.

It started when I spoke with Ellis and Kass. Shortly after, Isabella and Nakia, the site’s so-called director, came outside. From the moment they opened their mouths, I could feel the negative energy. Isabella, in particular, is prejudiced her tone, body language, and comments made that incredibly clear. She approached me as if I was a problem, not a person. It was condescending, cold, and full of microaggressions. Based on everything I observed, I truly believe she comes from and represents a mindset rooted in bias.

What made things even more disappointing is that Nakia, a Black woman in a leadership role, did not handle the situation with integrity or fairness. Instead of de-escalating or showing professionalism, she joined Isabella in behaving combatively. It’s a shame when someone who shares your background chooses to shrink under pressure and play into toxic leadership rather than rise above it. Nakia’s leadership was subpar at best, and cowardly at worst.

To make matters worse: • They used profanity during the interaction loud and clear completely out of line for anyone in management. • I waited over 15 minutes while Kass had parked, with no communication or urgency. • My order was incorrect, and when I finally received it, I discovered a strand of hair in the food — absolutely vile and a clear health code violation.

This experience was not just disrespectful it was dehumanizing. There was no sense of accountability, no apology, no correction. Just deflection, attitude, and bias. It’s painfully obvious that Black customers are treated differently here, and I stand by that.

This is not just a customer service issue it’s a cultural problem at this location. The staff is not just untrained they are unfit. The leadership is not just poor it’s toxic. The handling of customers especially customers of color is dangerous, dismissive, and disgusting.

I’m calling this out because it needs to be said. I don’t care if it reaches corporate, the CEO, or even beyond. This location needs to be held accountable. It needs to be audited, investigated, and potentially shut down. There’s no place in our communities for businesses that tolerate discrimination, unsanitary conditions, and verbal abuse.

To those in power reading this: Do better. Start with Isabella. Start with Nakia. Start with the culture you’ve allowed to fester here. Because if this is how you run a business, you’ve...

Rude management lady who dislikes Hispanic people for whatever personal reason she may have. I accidentally got in the wrong mobile drive through lane so I asked one of the kids who was taking orders if they could please take my order since there was no line and all four of them where just there standing around, laughing and holding personal conversations. The girl said nope, no exceptions that I had to drive around again and get in the back line (by this time 5 cars had pulled in ) or that I could go park in the front of the store and wait for someone to take my order. I was confused that a small exception couldn’t be made but I get it young kids lack common sense so I asked to speak to someone else. I ended up speaking with a lady named Chandra (said she was the area director). She came to me acting as if she was ready to help but giving confrontational and ready to show who was the boss there. She pretty much said they would not serve me in that line fine ni exceptions, period. My thing is I was never rude, I never raised my voice, cursed or was aggressive towards anyone but I was assertive in asking to be served, this lady did not like that. We went back and forth for a bit and stood my ground I really just wanted someone to take my order so I could get back to work. Well outta nowhere Chandra says she’s going to call the authorities if i didn’t leave to the back of the line immediately like what ..why?! for asking asking to be served?!? How did I go from having a hangry 5 yo old in the back seat and to having a woman threatening to call the cops on me. Fine she won I said fine my mistake I’ll drive around. But wait this lady then says “you know what ..no we’re not serving you” and yells across to the workers to take my order and not serve me. She clearly wanted to put me in my place and show me a lesson. Essentially she refused to serve a customer for simply being in the wrong line. Her treatment was clearly...