Firehouse Subs Mansfield — Restaurant in Mansfield

My family has been coming to this location for almost 3 years, but it has been a little while since I have been here. I'm not sure if Fire House Subs is struggling with the economy, so they need to cut back on meat with the subs... but my sandwich was looking really sad. I... was sad.

This was my birthday sandwich, so I did not go back and talk to the manager. However, if this is how they are doing things at this location, I will have to move on to another location. If this is how FH is doing it store wise... I guess it's just time to move on. No one wants bread with their meat. This isn't Subway.

About the service at this Mansfield location, the young lady who took my order was nice. There was a man with a buzz cut who was making the sandwiches. He looked miserable. They made the 2 people who came after me order, so I asked if they called my name, and maybe I just didn't hear it. He was looking for a ticket and didn't have one. He made me feel like he didn't believe me. The girl told him I ordered, and so I was digging out my receipt. I showed him my receipt, and I told him that it was supposed to be with crispy Bacon. He just shook his head. Then he put the bag on the counter. I asked if it was mine, and he shook his head yes. I asked if it had crispy Bacon bc he made the sandwich in probably 20 seconds. He shook his head yes again. I took my bag and left. The Bacon was not crispy, and the sandwich was miserable like him.

The store was clean, and the employees seemed...

I normally LOVE firehouse subs, but this location has lost my business. We wanted FH for our rehearsal dinner, so we did a catering order for it. I came in to the location a week before to ensure we had it correct, and that they had the correct times for pickup. We spent $220 for everything. I then called THREE TIMES the day of my rehearsal to ensure it would be ready and was ensured that my bridesmaid who was picking up just needed to come in with my name and what we ordered. Each time they told me she was good to come in and they would have it ready for her. She then gets there to pickup and they refused to give her the order without an email confirmation. I was not given one because we ordered in person. I then had to stop what I was doing for MY WEDDING, which was already stressful enough to ensure I had everything, to call and figure out why they were not giving the food to us. They claimed they didn’t know what I was talking about and why I didn’t have a confirmation. They finally gave us the food and hour after pickup time. No apology, nothing for what they did. Making my rehearsal dinner late and me stressed because of it. Plus they did not even give us plates, pickles, ect. and I had to call back for them to give us some.

Horribly customer services on the teams end for this deal, especially since no one seemed to care about me, or the people picking up the...

Since going on a ketogenic diet, I don't eat here a lot. But when I feel like a really good sandwich, this is usually my first choice. I really like their New York steamer sandwich. They have an online app that I used to order my food before I get there. If I order at home, my sandwich is just perfectly fresh by the time I get there about 12 to 14 minutes later. They have great cookies and a large variety of chips to accompany her sandwich. You can easily customize your sandwich to add things like mushrooms, jalapenos, banana peppers, etc. if you eat in the restaurant, there are a large number of specialty hot sauce bottles that you can try to add some punch to your sandwich. You will love this place and if you sign up with the app, you earn rewards each time you eat at the store or purchase sandwiches to take home. So you will soon be getting some free sandwiches or other discounts for your loyalty. To be fair, you probably could eat a ketogenic meal here by getting their salads consider their sandwiches, but I haven't and able to bring myself to...