Five Guys — Restaurant in Mansfield

I order from five guys almost on a daily basis at work, I was very excited when one was opened right next to my house. I’ve ordered quite a bit I figured they were new and had to get their footing after the first few bad orders. Tonight for the 3rd time my triple patty cheeseburger order placed through the app and picked up was not done correctly, yet again only 2 patties. I won’t get into all of the other ways this location has been disappointing in comparison to other five guys but to consistently mess up a simple order then tell me I have to come back to them for a refund is simply unacceptable especially with the price of the food to begin with with. Five Guys will continue to be my favorite restaurant but I will never for any reason return to the...

I walked in and they took my order right away. The young girl at the counter seemed nervous because it was their first day being open. She did great. Her manager was right there with her to help things move along. The crew in the back was happy and looked like they loved making food. A lively bunch. Everything right now is so expensive, the price was a bit up there, I get it, they had staff to pay and i'm sure all of the components to make the food are expensive, but they gave you a lot of food and fast service. The burger was huge and I couldn't finish all my fries. I left,...

Ordered a double patty cheeseburger but instead they gave me a 0 patty cheeseburger.

To the owner- you actually did have a chance to make it right when you read my review and saw the photo of my burger with no Pattie’s on it when I ordered 2. A $16+ cheeseburger with no actual burgers on it is pretty ridiculous don’t you think? You should have offered a phone call and a refund at the very minimum. Why would a customer try you again after a mess up like that and no true offer to make it right just a standard...