Staples — Local services in Mansfield

So here’s the story: I bought a phone case at Staples in Willimantic. I used my debit card to buy it. The next day, I went to my bank because I wanted to shut down my accounts. This was partly because I go to school in RI ( I want a bank that is located in both CT and RI in case there’s ever an issue) and partly because KeyBank charges ridiculous fees. Anyway, I go to the bank to shut the accounts down. The teller says there is pending activity and - since I came to the bank on a Friday - she would officially close the accounts on Monday. She did. Both savings and checking are closed and at $0.00. Tuesday: I go to Staples to return the phone case because I don’t like the look and it’s was flimsy. Everything is going great. I had a fantastic cashier helping me (thanks Dominic) but since I bought the phone case with a debit card he said the money would go back to the account. He also said to call if there was any issue. There was. The money never showed up on the account. I went back and asked what could be done. I was sent to Jasmine and Greg, both of whom were clearly not taking the problem seriously. They had no idea what to do and, after having gone back and forth from KeyBank and Staples multiple times, I was getting annoyed. They took my info and said they’d talk to their GM. Jasmine calls back and tells me there is nothing she can do. That I would have to go to my new bank and fill out a form requesting a money transfer from KeyBank. The problem is I don’t even have a new bank yet and the accounts at KeyBank are shut down and at $0.00! After explaining this to her, she has nothing to say expect “there’s nothing Staples can do”. I would assume that Staples would take customer service seriously, but apparently that is not the case. I am very disappointed in the service, the lack of ability to find a solution, and the blame they are trying to place on KeyBank. They refused to even give me a store credit! All this chaos over a cheaply made, ugly $10 phone case. I will NEVER return to Staples. I was planning on doing all my back-to-school shopping there, but I’ll be sure to take my business elsewhere. It’s truly sad that they refuse to refund me of my $10, but they’re perfectly ok with towing the phone case back. Stealing from students is a new low. Do not ever go to this store! You’ll only get cheated and poor...

Be careful: rude customer service, high pressure sales pitch for extended warranty. Avoid at all cost. I usually go to the staples at Vernon. They are very professional, polite and efficient. But the computer I wanted to buy was out of stock. So I ordered online and went to pick up at this Storrs Road store. What a big mistake. There was no one at the pick up desk but we could hear somebody chatting in the backroom. I waited there for five minutes with nothing and tried to look around for someone to help. I found a sales person trying to sell printers to an elderly man. She told me just gave her a minute. That is alright. We went back to the online order pick up desk. I am waiting there and she is pressing the elderly man to buy some extended warranty. Another five minutes I am still waiting, now with a couple behind me. Somebody came out from the chatting room and greeted the lady behind me and ask what's her last name. The lady politely pointed out I am the first one in line. This staple guy said he simply wanted to know what she ordered and ignored my existence. Sound like he already knew what I am picking up. What a shame. He got no apology for that at all. I am stunned by such unprofessional and rude behavior. I will never buy anything from this...

Disappointing that they ( General Manager) doesn’t respect privacy ( Hippa law) Asked out loud for personal information with other customers standing in line and then proceeded to tell me that She needed it to print my label that was sent to staples.com, Upon my concerns with providing my information out loud she proceeded to instruct me that she needed it to proceed, So I wrote it down but FYI I haven’t had to do this at any other staples, Always one, that wants that General Manager title to go straight to her head, At this time when people are scamming and getting ahold of personal data to do fraudulent things.. I wont be visiting this...