Subway — Restaurant in Mansfield

Terrible is all I can say. No words can describe how pissed off I am. Walked in and only one person working, which is fine, but the guy has a bad attitude and took about 3-4 minutes to come to the counter from the back. No greeting or I will be with you in a minute. I asked him how his day was to be friendly and he just complained about his coworkers calling in. I made light of it and joked around with him. Ge didn’t even ask me what he could get me, so I asked him if they had the spinach wrap. I was picking up orders for others and have strict instructions due to food allergies. Anyways, I tell him what I’m wanting and asked if he has avacado. His response was we are out of guacamole. I replied, “but I am asking about avacado”. His response was the same. Whatever I shook it off. Then I asked for Regular Mayo and put extra on there. He grabs it and tries to squeeze it but doesn’t have any and then grabs the light Mayo and proceeds to put it on. I asked him if that was light mayo and he said I’m sorry we are out of the regular Mayo. I explained that the person I’m ordering for can’t eat that (there a something in the light Mayo that causes severe hives but not the regular mayo). He seemed annoyed so I said don’t worry about it. I’ll just go to another subway. What a terrible experience. I will not visit this location again. I’ll drive the extra 15 minutes and head to the Broad...

Second time to this location and I will not come back. The first thing I need to point out is the employee Justin on his phone the entire time I was dining in. While the 2 younger kids took care of the customers. Pictured here is the statue of Justin. He never moved. Second, they were completely out of everything at 5pm right as dinner rush was about to start. Only 2 types of bread available tasted like it was made yesterday. Only provolone cheese available. No onions. No spinach. The lettuce was brown. Didn't put enough salt and pepper to my tasting so I asked for salt and pepper packets...guess what dont got that either. Then I get to the fountain drink station and guess what I see there. 3 out of order signs on 3 options. I try one of the ones without a sign...dr pepper isn't suppose to come out clear. And as I'm siting in the parking lot writing this review for another 10 minutes guess what. Justin is still on his phone. Having worked at subway a bit in my youth I know you can go back there and slice up some onions. Open a bag of spinach. Get some more cheese. Even cook some more bread. Change the syrup to the fountain drinks...but Justin needs to be on Tinder right now...looking for some bunnies. Never going...

I visited this Subway location today at approximately 3:30 PM and had a disappointing experience due to poor customer service. Upon entering the restaurant, I noticed an employee in the back area. Instead of greeting me or acknowledging my presence, the employee came to the front but proceeded to focus entirely on cleaning tasks, completely ignoring me as a customer.

Despite waiting patiently for service, the employee continued to prioritize cleaning over customer service, never once acknowledging my presence or indicating when someone would be available to help me. Basic customer service should include at least greeting customers or informing them of any wait times.

This level of inattentive service is unacceptable for any food establishment. A simple "I'll be with you shortly" would have made a significant difference in the experience. Unfortunately, I left without being served and will not be returning to this location.

Pros: None to mention from this visit

Cons: Complete lack of customer acknowledgment Poor prioritization of customer service Unprofessional...