Caribou Coffee — Restaurant in Maple Grove

I am a regular at this location on Tuesdays and Thursdays before work...96% of the time great service and great team!

Today, 4/21/2022 the gal at window still used tray to hand me my coffee (assistant manager did not on Tuesday and handed coffee out one at a time)...as the gal today was handing out tray closer to me I grabbed first coffee and put in my drink holder and as I was grabbing second coffee (they were coolers) the lid flew off...no big deal ..I asked if gal could take coffee back and put on new lid.. she said "we can't take the coffee back." So, then I asked if I could get some napkins as coffee running/overflowing on my hands etc...she said you can come in inside and shut the window and left the window!!! How can I drive around with a coffee without lid and coffee all over both hands?!! So I did a dumb move and dumped coffee on ground as again how can I drive around and come inside without napkins given to me???

As I am coming inside the gal from window is bad mouthing me to the gal making coffee...this really is no one's fault lid came off... Poor customer service when I asked for bunch of napkins - none given and she walks away after telling me to come inside...I had to get rid of the coffee to drive around... She's bad mouthing me to gal while I'm inside saying "you don't have to put up with customers like that." Again, I said to them now that inside I just wanted napkins and you stood there dumbfounded....I asked the gal to make me a new coffee and I would pay for it...they said I did not have to I said I used to work at Caribou and I know the drill....if I would have been given napkins, this would not have escalated this far with me throwing coffee on ground as I had to safely drive around and come inside for new coffee.

This gal at window has an attitude and I have dealt with her before...its like she was trying to blame the gal making the coffee... If I saw a customer that asked for napkins ...that's all I wanted, I would have given them to the customer instead of walking away.

By this point my attitude was not great....I admit. I did get my new coffee and went around by foot in drive-thur area and picked up coffee that I had thrown.

Sorry for my part.... Love my Caribou coffee ....but this gal at window had poor attitude ....no sorry and still did not tell me why she could not hand me napkins!!!! Not hectic, only 1 car was behind...

Nightmare Before Christmas

On December 23rd 2021, me and my friend went through the caribou drive-thru. The man who took my order at the drive thru window was very nice and the woman who took my payment was also very nice. Me and my friend went through the drive thru and were given a wrong drink. I asked for the right one and apologized for the inconvenience. I used to work at caribou so i understand how busy and hectic it can get, so I was very understanding and was not mad at all. We waited for a bit for the right drink and after about 2 minutes a different woman came up to the window and asked us to pull forward to wait. As I was saying thank you and sorry, she slammed the drive thru window so hard it bounced back open. It was very aggressive and her body language and tone of voice made her seem very annoyed and irritated that we had asked for the correct drink. She did not look at me or acknowledge the mistake that was made. I hope she was not the manager on duty because her attitude towards the situation was very unprofessional. I'm not trying to be a "karen" at all and like I said, I was very polite and felt bad about even saying anything. Me and my friend just wanted what we asked and payed for. In the end we got the correct drink and are thankful for that. We just wish we were...

Five years I worked for caribou coffee. You guys suck now especially this place. Every single time I go to this one you screw my 10$ coffee up. Seriously it's coffee not rocket science and I speak pretty good English. How come every other caribou in the neighborhood can get my drink right. And at $10 a drink you think you could get a thank you especially when I tip every time. And to the young man who told me I can leave a complaint here it is. Horrible service You guys look totally unprofessional in your Street clothes. Seriously Bring back uniforms. Half the time it looks like I'm getting My coffee made from a homeless person. Seriously What a rip off and then you laugh at me and tell me i'm wrong about what I order several times a week. I'll go to kingdom coffee for now on small private owned. You don't need Fifty dollars a week from me caribou. I can't believe this is the same company...