Jimmy John's — Restaurant in Maple Grove

I placed an order for one sandwich on the app to be delivered to my workplace today for lunch . It came fairly quick and the sandwich was good no issues there . My issue is with the delivery driver who ever it was my receipt does not say a name . When the driver came up to my floor and gave my food to the front desk they made it known to my co workers that they were not tipped and that they were upset about it which is highly unprofessional and rude. Just because someone does not tip on card does not mean they don’t have a cash tip for you and regardless if a person tips you or not you are being paid to a do a job and a tip is not a...

This was one of my favorite places for lunch, because I work from home and they could deliver quickly when I didn't have time to get out to pick it up, and they have healthy options and a decent rewards program. Unfortunately the last time I ordered I found a glob of hair in my sandwich. Not just one hair, but a clump. I couldn't finish eating it and I was nauseous from the thought. And I called the restaurant, and they were very concerned about it and offered to bring me out a new sandwich but I wasn't hungry after that. I know things happen and this was probably just a one off incident,, but I haven't been able to go...

I write because I have an operations suggestion based on my experience last night. First, this is a great Jimmy John's. Friendly and helpful staff, very fresh food and speedy delivery. However, last evening my order took 45 minutes to arrive. No big deal. Before it arrived I called the store and was told my order was delayed due to high volume. That happens. The food was still great, the young woman was apologetic and I will continue doing business with and recommending them. A call from them to the phone number the online system required letting me know my order was delayed and not lost would have been...