Newton Pho — Restaurant in Marana

Let me begin by saying that my wife, son, and I were all very excited for a Pho place to be opening up closer to us in Gladden Farms. That’s about where the good stopped… When we fist walked in, at about 2:40 yesterday, we stood there waiting to be acknowledged by someone. After awkwardly standing and waiting there for between 5-10 minutes, we finally just went and sat down at a table. After about another 10 minutes, a waiter finally came to our table apologized for the delay, dropped off menus and took our drink orders. After looking over the menu for a moment, we ordered around 3:00. My wife and son both ordered the #24, her a large, and him a small. I ordered a #31, it was supposed to come with Eye Round Rate, Beef Flank, Tendon, and Meatballs. We also ordered dumplings. They brought out the bowls for myself and my wife fairly quickly, around 3:10. The man that I assume is the manager brings my Pho and tells me that they were out of Tendon. Usually, good customer service dictates that if you don’t have an item available for something on your menu, you let the customer know so that they may consider ordering something else! Upon further investigation, my Pho didn’t come with the meatballs either, which the manager neglected to mention! It was just two different types of thinly sliced meat, and the noodles were inadequate and lacking as well. It took them another 10 minutes to bring our son his small shrimp pho, around 3:20. That’s the last time that anybody checked in on us! We finished our food by around 3:45, and sat there waiting for our check. Mind you, they also never brought our order of dumplings! The waitstaff came multiple times to tables near us, but never even glanced in our general direction! Nobody checked on us until I had a full on scowl on my face, and then they finally came, at about 4:15. It was almost a full hour between somebody checking in on us! We watched other families come in, order, eat, and leave multiple times while we sat there waiting. I understand the place is new, and people may not be fully trained yet, but that was ridiculous! As far as the food itself, it was fine, nothing special, but not terrible either. Definitely not good enough to warrant us going back with the service lacking as it is. When they finally brought us the check, they were trying to charge us for the dumplings as well! The ones we never received that also resulted in our son being very sad. The worst part is, since we were sitting there waiting, we watched interactions between the staff and other customers, and we actually heard multiple other customers complaining that their orders were messed up as well! My wife noticed that some parties just got up and left before receiving all of the food that they had ordered because the service was so bad! We won’t be going back until there are some major changes to how this...

No water before taking our orders. Asked for water while taking the order. Had to flag someone down 10 minutes later and they said ok before not getting us water. Same server had to speedwalk to beat original server bringing out food to finally bring water. Half way through meal asked for water refills, no refills. Had to ask for a refill again while getting the check. Finally expressed that we felt ignored the entire time we were there, every other table would make a request and the server would immediately walk back and forth to grab what they needed, we would make a request and the server would go to assist another table and forget our request. I’m only writing a review because the server I told this to smirked through the quick interaction, even though I said it wouldn’t effect my tipping practices, and I just wanted to let her team know how this effected our meal. Foods great and we’ve had great service before. It’s just very alienating to not receive the same level of service you see all the other customers getting which is standard. One of the most frustrating dining experiences I’ve ever had. I’ve had worse service where subpar restaurants provide bad service to every customer. It’s the distinction of feeling like everyone dining around you is a guest and you’re unwanted. We didn’t feel like anyone heard what we were...

So i understand that this is a new place. We walked in and the place was Rocklin. Most of the seats were taken and everybody seemed to be satisfied. I asked a couple by the door, what they ordered and how was the food? . They said a 29 and it was good. Ok. We sat by the TV set in the rear. We were greeted immediately. We were offered drinks as we settled in. We got our menus and realized there were allot of choices to be made. I got the 29, one guy ordered the 16 and our 3rd guy is a vegetarian. He ordered the fried rice and tofu and Vegi roll. I also ordered the gui kun and the 6 egg rolls. We got our food pretty quick. Everything was really good. They are still going through some growing pains. They still don't have everything squared away but they are new. Things will happen. Nothing bad. We ended up getting way more food than we ordered, lol. Not a bad thing for us. They will figure it out. Our waitress was sweet and very nice. She was trying hard to keep us happy. We were good. The cook or manager brought out some of our food. I told him that everything was great. He seemed happy about that. Nervou that we were upset at the errors being made but Like i said, we were good. No bad service or food or anything. All was good. We can recommend this place. Food was good. Place was clean. Service was great.. what more...