HTeaO - Marble Falls — Restaurant in Marble Falls

Disappointing Experience at HTeaO Marble Falls

We’re from out of town and usually love HTeaO, the tea and service at our local location have always been top notch. Unfortunately, that wasn’t the case during our visit to the Marble Falls, TX location.

We arrived around 12:43 PM and ended up spending over 30 minutes trying to get two medium coffees, which is honestly ridiculous.

When we pulled up to the drive-thru, we waited a full 10 minutes with no acknowledgment. No greeting, no “we’ll be right with you,” no communication at all. When we finally got to order, it was hard to hear the employee, and just as hard for them to hear us.

After ordering, we were told to pull up by the side doors. That threw off the entire drive-thru flow behind us. We were told the drinks would be ready in 5 minutes, but we waited nearly 20 more minutes before going inside to check on them.

We weren’t rude, just asked if the drinks were ready. The employee handed us a card for a free tea “for the wait,” which was a kind gesture, but we can’t even use it since we’re from out of town.

At the end of the day, this wasn’t just about the delay, it was about the total lack of communication, the disorganization, and the lack of urgency or care from the staff.

We normally enjoy and recommend HTeaO, but this experience was a letdown. Hopefully, the team running this location can step it up.

Image below shows our 31-minute stop logged near...

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