Panda Express — Restaurant in Marble Falls

My mother-in-law, my sister-in-law( I fall them my mother and sister. ) and her boyfriend went to panda today at the marble falls location and ordered 2 bowls, a plate and a bigger plate. Upon paying for the food the employee asked my mother to check the receipt to make sure everything was right, my mother noticed they added something she did not ask for on the bigger plate (the bigger plate consisted of sweet fire chicken, and double beef and broccoli) she then informed the employee of their error and the employee closed the window without saying a word. When he opened the window again it was to give us the food, my mother asked him if he had corrected their error and the employee told us yes. We then pulled forward a little and checked the food to make sure they had changed it, we discovered they gave us the double beef and broccoli but did not give us the sweet fire chicken but instead gave us the Shanghai Angus steak (which is $1.25 extra that we were charged for). So we pulled back around and told them we just came through and that they got the order wrong. We pulled up to the window and told the lady what had happened and she told us that there was nothing she could do where it was our second time around and that we should have said something the first time around. We told her we did in fact tell them of their error the first time and were told it was corrected, we even showed her the receipt and she still refused to change anything. We then asked for the manager and she informed us she was the manager and once again she still refused to do anything about the error. These people were VERY unprofessional and rude. We WILL NOT be returning and advise everyone else NOT to visit this location. PLEASE SHARE this so we can warn others about the lack of customer service and...

The lobby is closed because no one wants a job, and for the morning shift there is a maximum of 4 people who are working the entire store, often most of them working the back of the building and kitchens, leaving only one to two people to work the entirety of the customer support portion of the job

And cry all you want that when they close at 9:00 and are beggining to run out of stuff at 8:00 they won't make more for you, because if they did they would make an entire new batch of food, only to have 4 people get it and forced to throw the rest of it out. Huge waste. Grow up and deal with it

For everyone complaining, think if you were one of those people, a high-school student working 20+ hours a week and covering multiple spots that should be filled by other people. They are doing their best with what tools they are given. So no, they will not open the lobby until they can accurately staff it for proper customer care, and no, they will not let you in, because the majority of the resources are diverted to making sure drivethru is fast and acceptable. No one answers the phones because they are broken, and the AC doesn't work in the building. They have to rotate between cooking, prepping, cleaning, stakcing and storing food from the truck that comes in at either 6am, or midnight, on top of which there is a shortage so no matter what the company requests to order the shipping company doesn't send it because there are none to ship. So no, you will not have your honey sesame cb until the shipping company actually has the ingredients to...

I've been less than impressed with this Panda Express location. It seems as if they are always out of something, their computer system is down, the drive-thru is closed and you have to go inside or they are only accepting cash. Tonight, I made a quick stop because my granddaughter likes their orange chicken. The person taking my order wasnt very professional. Im not expecting 5 star treatment, but I'm not somebody's school buddy either. The order that showed on the screen was not correct and I told them so. The order taker said someone else was typing in my order but she was making it. I could hear giggling and laughing in the background. I didn't feel confident my order OR the price were accurate so when I got to the window I asked for my order to be repeated. While it was repeated to me, the person who was at the window walked off saying "I don't know why you're so mad'. When they came back with my order I tried to explain that with the laughing, giggling, and wrong order showing on the screen, I wanted to make sure my order was correct and I was upset at the lack of professionalism. They decided to try arguing with me. I told them after tonight, I doubted I'd be back at that location and left. The final nail in the coffin? The food was COLD! While in general I like Panda Express and hate to give a bad review, I will not go to the Marble Falls location again and would advise anyone else...