had to give my card info over the phone, or they wouldn't prepare my pick up order beforehand ( what's the point of calling and placing a pickup order if I have to sit there while you cook it?) When ordering the El Chapo Burrito, I was laughed at and asked if I knew I called Los Amores, I then said yes and explained I was using the menu on facebook to order. After placing my order I asked for a total, after a slight pause the girl asked me if I wanted to leave a tip, still never receiving a total for what they charged my card. once I got there I asked for another bag of chips ( I got the largest cup of queso possible) and after the two girls talked amongst themselves, I was told it would be $1 ( which is whatever its only $1, but never have I ever had to pay for complimentary chips, or not be given a complimentary cup of salsa with any Mexican place I've ate at. like what ??Thats the best part about eating mexican food). Once I get back to my car, I realized I still never received a price, and they don't put one on the receipt. Customer service was terrible, and some how the food was even worse. my fiances burrito tasted like it was cooked on a dirty cast iron skillet, it was so bad that mid bite he started throwing up, & ended up throwing his whole meal away. The queso was super super liquidity, almost as if the cooks added water, & had no taste/seasoning. my arroz con Pollo was edible, but didn't have any queso on it & was not seasoned at all. After being highly disappointed I called back to ask for the price, so I could see how much money I literally threw away, and they told me it was $48 . I'm still confused how an order or arroz con Pollo, el choppo burrito, & a big cup of cheese costed that much but I just counted my loses and will never ever return. Almost wonder if they just chose to tip themselves with my card, considering I was forced to give them my card info over the phone. This was my first time trying the semi-new restaurant, and I'll never return along with warning everyone I can to not waste their money or time coming here. I am the most easy going customer there is, bc I've worked fast food/waitressing my whole life, but this was...
Read moreI had a lovely lunch here with a friend. We had the lunch special (Pollo arrow I think). The chicken was well cooked, on a bed of rice with some liquid cheese drizzled on. I would have liked a bit of salad or guacamole or something for variety, but I am guessing that was because it was lunch special. The service was over the top. They went back and opened the bar just to get me a soda water. Then they made a fresh pot of coffee for us (get the coffee, it's better than the plain coffee at any coffee shop in town, and it's $1.50). I am planning to go back and try the dinner menu. One word of warning though, they do have a...
Read moreNot a very good experience. The food was tasty enough but the language barrier with the waitress was beyond reasonable. It took multiple times to get things like sugar for tea, our checks, to split the bill, then they messed up on my bill in my favor only charging me 3.50$. I tried explaining the situation that they were short changing themselves and it would have been a simple act of redoing my bill but in the end she didn't understand.
Atmosphere isn't bad but not good the building seems old turned into a variety shop building all of which were closed on a Saturday? Hopefully the area gets better...
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