Five Guys — Restaurant in Marlborough

I’ve been to countless burger joints around the world, but the Five Guys in Marlborough, just west of Boston, stands out every time. Now, I’m not sure if it’s my personal enthusiasm for the Five Guys chain - arguably one of the best out there for burgers, fries, and shakes - or if it’s just this specific location. Either way, this place consistently delivers top-notch service and food.

Five Guys is known for its perfectly crispy fries and juicy burgers, and this store takes it to another level. The service here is always on point, and the food is made fresh, just like you’d expect. Sure, I’ve seen a few negative reviews from frustrated keyboard warriors, angry because their pickles were soft or their fries weren’t as piping hot as they'd like. But seriously, are we really seeking revenge for things like that? Get a life and let these hardworking people keep doing what they do best!

Every time I visit, I leave happy, full, and impressed with both the quality of the food and the friendly service. Thanks, Five Guys in Marlborough, for always being the best. If you’re in the area, skip the delivery and experience it in person - you...

Under normal circumstances we adore five guys. This particular one though I'll never be back to not even to give it a second chance. We walked in the door and we were greeted by head banging music. We had to listen to this while we were waiting for our food to be cooked and while we ate dinner.

On top of it all I ordered a hot dog, how hard is it to mess up a hot dog I wondered. Well now I know. There was so much in the way of condiments ketchup, mustard and relish. I could barely find the hot dog. Also it oozed out all over my hands, and all over the table. It was quite a mess.

Sadly I ended up eating lunch angry. I shouldn't have to go through that nor should that music have ever been playing in the background, and it was incredibly loud. The odd part is when a different employee walked in for shift change she immediately changed the music. The guy who was listening to it was that cook. He walked out the door like. Like I said I'm never going back.

See you around the universe...

Update: the owner of the store reached out to me and was apologetic about the entire situation and made it right!

I am extremely disappointed with my recent experience at Five Guys. I have ordered the same customized meal multiple times in the past—beef patties and cheese only—due to dietary restrictions. However, when I attempted to place my order in the same way, the cashier refused to accommodate my request. I tried to explain that this was a special dietary need and pointed out that this option is listed in the "other" section of the menu, which many managers have previously assisted me with. Despite my efforts, she refused to take the order and told me that there was no manager on duty to help, leaving me feeling frustrated and disregarded. I ended up having to go to another restaurant nearby that was willing to cater to my needs. This experience has left me very disappointed with Five Guys' lack of flexibility and...