Panera Bread — Restaurant in Marlborough

There wasn't anything bad per se that made me remove a star but there wasn't anything extraordinary pushing a 5th star. 1st time at Panera, it was "eh". The french onion soup had a tiny tiny pinch of cheese, not really french onion tbf. They up sold me to adding chicken to my Caeser salad, which barely had any chicken or dressing. It's like their schtick is trying to be healthy, even though their other schtick is bread.

And maybe I'm just slow but the whole process was unclear. I didn't know you had to order here but get food over there. I didn't know I could just order drink cup size and then self serve whatever. I didn't know if you left your empty plates on the table (I error'd on the side of caution and explored for a place to put them since it is fast food ish). And I didn't know the french onion wouldn't have cheese (it did but not enough to count, let alone the massive amount of cheese that comes with that soup).

The wedge of bread they have me was soft though. Not bad for bread they don't bake there. But I couldn't help but wonder if the pizza would be good because of the bread or bad because of the thick of the crust (bread) and the lack of cheese /chicken/dressing. Not sure why but I had higher expectations. It had a Starbucks vibe though. Like, you could order a water, roll, and then sit on your laptop for 3hrs. So maybe that's the real schtick.

It was ok but I don't see myself pursuing a Panera for lunch unless I was out to lunch with hipster or booshie friends/coworkers, or maybe on a date with a chick that avoids...

Really disappointed. I've been to this location before and have had no issues. Which is why I gave 2 stars instead of 1. I ordered the bakers dozen bagel offer (13 bagels 2 tubs of cream cheese) and 2 extra tubs of cream cheese for a party. I prepaid and used the rapid ordering online. When I picked it up it was missing the additional cream cheese so I waited in line and asked them to double check the order. The young man pulled out 2 individual sized plain cream cheeses and I pointed out the receipt attached to the bag that showed I ordered 2 flavored tubs. He took my bag into the back where I couldn't see him and came back a munute or so later. I thanked him and left the line. When I checked the bag before leaving I realized he just tossed in those 2 little cream cheeses instead of correcting the order. I had to get back in line and speak to another employee before it was settled. Not only was it frustrating but was also concerning that he took so long out of sight and still didn't correct the error. What was he even doing? I'm hoping it was just him pretending to look and not anything really unsettling. Everyone makes mistakes but basically being so sketchy instead of just asking another person to help them is what was so disappointing about today's experience. The food is great at Panera but I would advise checking and then re-checking anything you buy online for an rapid...

Good Panera location. They now have curbside pickup (designated parking lot spots for pickup). Only reason I didn't give 5 stars is because occasionally they mess up the order (make sure to check it before leaving) and once my rapid pickup order was stolen (someone purposely walked in and took my order that was sitting and waiting for me), so be aware this location has customers who might steal from you. Keep your possessions close if inside. The manager remade my order, though so it was resolved asap. I actually saw the thief walk by me, with my order, as I stood there waiting for it to be remade (I could see the big noticeable receipt, with my name printed big, on the bag, as they walked by. This means they were bold enough to take it, eat it there and then not finish it and walk out with it. And I had alterations to my order so a person who grabbed the wrong thing would have notice and spoken up. They definitely took someone else's order...