Smelted Pizza x Matt's on Presque — Restaurant in Marquette

I’ve only eaten here twice. The second time I ordered the same thing that I ordered the first time about a week or so later. The price had nearly doubled. They explained that they made a mistake the first time and had undercharged me. I said, “Wow, I really liked you guys and was happy to see you as an addition to town! But now I don’t think I like you anymore” 😢

Tonight I went to go to collect a DoorDash at MOP. I said, “ I have a DoorDash for so and so.” He said, “No you don’t.” I smiled and said, “Oh has it been cancelled?” Matt smirked and said, “No, you’re not going to be Dashing from this store anymore.” Matt explained to me that he had been waiting for me come in so he could talk to me. He was visibly agitated and red in the face. He said he would not give me the DoorDash because I had berated his staff. I asked him how I had “berated” his staff. And he replied when I told them that I didn’t like the restaurant anymore.

To “berate” is to scold someone critically and angrily. I was disappointed and expressed an opinion. Matt berated me. His anger was visible and palpable (he was red faced, clenched teeth and shaking — very scary) when he informed me, “It’s MY business, I can change MY prices WHENEVER I want. And you want to come here and pay your bills delivering MY FOOD? I’m not giving you anything.” His staff appeared incredibly uncomfortable during this entire encounter. Clearly he has a very bad temper and I would guess they’re often in his wrath.

I’ll be interested to see how soon this business fails if Matt bans someone from his store anytime they express dissatisfaction with his restaurant or customer service.

It’s clear, they don’t really have much, if any customer service training. This could’ve all been solved with a simple resolution when the problem initially occurred. But I suspect that Matt doesn’t give his employees any leeway to make customers happy or to make things right. They could’ve said, “We’re sorry for the mistake … we will give you the same price this time but can’t do it again next time but we’re so glad to see you back so soon!” Or, “I can see how you would be disappointed by that, let me give you $5 off on your next visit with us since you seem to be becoming a regular.” Instead they shrugged and said “sorry.”

It’s unbelievable a business owner would choose to lose business from someone (and many of her family and friends) over a few dollars. I wish MOP the future it deserves...

Super friendly staff. Literally just ate from here for pick up and they packaged everything so nicely. Arrived a bit late and when I got home it was still super warm. Some of the best food I’ve had in the UP since moving here in 2015. You are not going to find a better sandwich anywhere in Marquette, I promise you. The portion sizes are insanely awesome. A place where the inflated prices (it’s like that everywhere) are completely justified in terms of portion and quality. I got the buffalo chicken ranch sandwich and it was the best buffalo chicken in the UP. So tender and juicy like pulled chicken. I also got the tomato basil soup and it is the most flavorful tomato basil I’ve ever had. Not to mention it literally comes with a 1/4 or 1/2 sized toasted grilled cheese as a CROUTON. They are literally throwing in a free sandwich with this item, and it works so harmoniously. My suggestion would be creating combo platters, like a pick 2 type thing where you get half a sandwich with a soup or something. Either way, you are looking at Marquette’s next best food option. It’s a mystery how this place is not packed all the time. I’ll definitely be...

Smelted Pizza x Matt’s on Presque is an absolute gem in Marquette! We’ve ordered takeout twice now, and both times the experience was outstanding. The pizza is incredibly authentic—easily some of the best we’ve had outside of Europe. The crust is perfectly crisp, the ingredients are fresh and full of flavor, and every bite brought back memories of true European-style pizza. Also the sandwiches are a blast!!! Try the vegetarian tuna…really good (chickpeas replaces tuna)!

What really impressed us, beyond the amazing food, was the kindness and warmth of the staff. Everyone we interacted with was so friendly and welcoming. Even when we showed up just five minutes before closing on our second visit, they treated us with nothing but smiles and great service—no rush, no pressure, just genuine hospitality.

Smelted Pizza x Matt’s has quickly become our go-to for high-quality, authentic pizza. Whether you’re local or just passing through Marquette, this spot is an absolute must-try. Highly...