Domino's Pizza — Restaurant in Marshalltown

Ok after the second absolutely horrible experience I feel like I am being forced to complain and let what both my experiences are be known. First time I called a few days ago the man, who I'm pretty sure is the same person both times, answered the phone with can you hold and immediately without even waiting for me to be able to take a breath and say a single word proceeded to put me on hold for a pretty lengthy period of time. That's really not the worst part, but it's the same for both times I called. Not good customer service right off the bat. He then told me apparently what I was planning on ordering before I even ordered it. He told me that the dominoes app told him what I wanted and argued with me about it, and then told me that I was being aggressive when I told him I never ordered any of that. After i ordered the food i wanted, once again of course he hung up on me without one word ever thanking me or saying a single nice word to me. Second time was tonight. Same as the first but without the guy telling me what I wanted before I ordered it. Something different though, I told him I wanted to put a tip on when I payed over the phone with card. He never once asked me how much he just added 5$ to it and ran my card. To add insult to injury the driver showed up and acted like I was a biological threat stating that the note in the delivery instructions stated I had covid. Btw I just got back from Jamaica three days ago and have actually been tested twice within the last week because of that. Either way he told me to stop moving and he was going to put my food as far away from me as possible. He then drops my food on the ground and never said a word after that. He just ran back to his car as fast as humanly possible. This dominoes is hands down the absolute worst pizza restaurant I have EVER bought food from. Whoever owns that restaurant obviously has no qc and cares about his business as much as my 92 year old grandma cares about starting an email...

9/5/15Ordered a pizza tonight from dominoes, ordered 2 medium pizza and an 8 piece boneless wing. 2 topping sausage and black olive. then Ham and extra cheese, neither pizza had hardly any sauce and ewas really really dry. actually hard to swallow. the toppings were sparse on the ham and extra cheese maybe 2 pieces of ham on each slice and it had bits of undercooked shredded cheese. the most concerning part was not only did the pizza have no flavor but i opened the box of wings and the pieces of chicken were no bigger than a quarter one piece was just a chunk of breading. the entirety of our experience was absolutely embarassing and i will not make the same mistake again. i will be demanding a refund.

on another note the sausage and black olive pizza my co worker wanted was so bad he refused to finish it after 2 slices.

Had to update my review, ordered boneless wings after the new store opened, and the wings are still an absolute embarrassment. Smaller than McDonald’s chicken nuggets and with even less flavor at 3 times the price. Once again showed up cold, bland and squishy. Their 8 piece boneless wings were so small I could literally fit them all in the palm of my hand. Never order anything but pizza. Ever. They should just burn the rest of the menu and only cook pizza which is still only done well 60%...

Best pizza, ESPECIALLY for the price. They are also better than other Dominos in the Des Moines area; always great with topping distribution and quantity on Pizza Casey's definitely has a great breakfast pizza, which I would like to see Dominos try to tackle, but Dominos easily beats them on taste and value; loves me some garlic butter crust. Zinos is great if you want great greasy, overpriced, delicious, but just not worth the cost; just not my cup of tea.

I will say I was born and rasied on Dominos, just outside of Detroit and went to school in Ypsilanti, MI; original sight of first Dominos (Dominic's Pizza). It has greatly evovled from their cardboard pizza of the 80s and 90s, to waht I consider one of the best choices for fast, friendly, and convenient.

So thanks for being...