Wendy's — Restaurant in Marshalltown

I went through the drive thru, and as the female started to take my order I could hear someone yelling in the background, she instantly asked me to hold for a moment before she took my order.... Shortly after that moment she took my order, " which was a, Pretzel Bacon pub Burger", I decided to not have a combo and then changed my mind due to wanting a small chocolate frosty.. Evidently that meant my burger was changed to a chicken pub sandwich...? Our communication error happened when I changed my sandwich into a combo meal ... Received my food at pickup window was not given a receipt, the entire time we could hear someone yelling.... I went to take a bite of my burger and it was a chicken sandwich...... I attempted to contact Wendy's via phone however that number was disconnected... So I went back threw the drive thru to make my complaint and to only be yelled at, by the manger apparently I even though I went to Wendy's for a burger left with a nasty chicken sandwich, to be yelled at by a manager whom never offered me an opportunity to speak... Was refusing to give me my correct order that I paid for.... I called Marshalltown Police department for help with mediation of figuring out corporate or if I could have the burger I ordered... Police showed up and because I refused to leave the driveway until I had assistance with witnesses of how this manager was acting.... Police department let me know that the manager was kicking me off the property if I stepped foot back there I would be arrested for trespassing..... All because Of someone else's mistake I get food I won't eat then treated like a criminal... Never will I ever suggest eating at this establishment.... Especially anyone with small children cursing,yelling is not ideal let alone not get the one meal I...

We were passing through town on our way home from being gone all weekend. We stopped at a competitor - Let's just say their shake machine was down- they were out of everything, the line was long, we're all tired, the kids are cranky, so we dipped and came to Wendy's. The service was quick, friendly, and efficient. The food was tasty and the frosty machine was All The Way Up! We went from having hungry, whining, children to a 5 pack of family members happy and back on the road. Thanks to the crew working on Sunday evening June 6th. You helped us get down the home stretch of a long excellent weekend. I'll take my burger...

Generally I don’t believe people should expect good service at fast food restaurants because most people do not enjoy their job and I have experienced this other places. However I don’t remember any particular time where I was aggravated after eating at this Wendy’s. If I had a bad experience, I would remember. I would like to give a shout out to Vince. He was incredibly helpful and very profetional. The food tastes good and is consistent to any other Wendy’s and again, they’ve never messed up my order or rubbed me the wrong way so I of course will be back anytime I get off work late and have to...