Domino's Pizza — Restaurant in Martinsville

I’d give them a -5 star if I could . We ordered pizza , brownie and a drink at 5:50. The order tracker states they checked the pizza at 6:30 and stated the driver left at 6:58. I called the store at 7:08 and the manager on duty said the driver was just leaving with my food . It only takes 5 minutes to get from my the store to my house so that’s why I called . The manager on duty Deandre’ was the most rude manager I’ve ever dealt with . He hung the phone up 3 times . I explained to him that I didn’t want a cold pizza. Once the delivery guy arrived around 7:30 I told him I didn’t want the food because you could tell it had been sitting a while before being delivered and his attitude was just as bad as the managers. He didn’t even have all of my order . The only thing he had to say was they’ll cook another one but can’t guarantee I’ll get it in a timely manner . He just wanted to argue instead of turning a bad situation into a good one . A manager should never argue with a customer . If you don’t like your job , get another one . Everyone isn’t meant to work with the public . I order from this location all of the time and have never had a problem but they have lost a...

Had issues in the past with being delivered to the wrong address and they were unwilling to make it right. I had to go out and play scavenger hunt to find where they put my pizza. Even though I put the correct address and it was saved from prior orders in the app, they said I was wrong and there was nothing they could do. Fast forward to finally giving them a chance again, I made sure it said my correct address and screen shot it just in case. I called the store to confirm it was right. They interrupted me, said it was right and before I could even say thank you they hung up. The customer service there is poor! It’s my favorite pizza chain but my cravings do not out weigh bad customer service. This will be the last time I order from them. I’d much rather give my business to a company that actually shows they want it like local businesses and other chains like Pizza Hut &...

Talk to the general manager Joe who honestly needs to be trained on customer service place an online order, and the store reached out to tell me they are short staffed and can not do deliveries that I could come pick up my order the whole purpose of ordering it online was for delivery because I can not leave my house also found out takes 3 to 5 days for refund and offered nothing for the inconvenience. Now here’s something the district manager should review if your store is low on staff and can not perform there normal business functions then it should not be available to order online to prevent inconveniencing your customers and avoiding this situation now if Joe failed to communicate that he was low on staff to address this then some training needs to be put into play will no longer be ordering from here from which I was a really good customer very...