BJ's Wholesale Club — Restaurant in Maryland

Went in there on a Saturday night around 7:30 pm. to get a membership. Gladys was tending customer service, no line. My husband walked right up and saw to get us a membership while I kept our 2 year old busy. Grabbed a cart and started to look at things in the vicinity. Inflatable whale outdoor pool with a slide for our kid seemed like a good deal. Put that in the cart. 10 minutes went by, and my husband didn't seem to be making any progress. The system was giving Gladys a hard time. She was calling her manager for help, but he refused to come up and help. He was too busy with the trash. We overhead the conversation via the walkie-talkie. A younger lady came off her break to help Gladys. We didn't catch her name. She, too, called the manager to come up and help. Told him she was on her break, to which he responded, she shouldn't be up there, but on her break, Gladys should be able to handle it." The young lady responded, "No, Gladys can't take care of it. " The young lady tried to be as courteous as possible as to not insult Gladys' ability to do the job. She had to go back on her break and told Gladys, their supervisor, whatever his name would help. We felt really bad for the line that was starting to gather behind us. Our kid was also starting to lose it as both my husband and I were not actively engaging as we were trying to help Gladys out. Maybe my information was too complicated since I initially gave her my military ID, and she was trying to scan it. I then gave her my license, which is a FL state license, but my current address is in Maryland. So I think somewhere in there, the system got confused and refused to accept our current zip code. Nonetheless, it was going 30 minutes, we weren't getting anywhere, our child was throwing a fit, and the manager never showed up to help. I apologized to Gladys and told my husband to forget about it. Our kid was tired and sleepy and was in complete tantrum mode. We left. In the car, I realized I could easily get a membership via online through my phone. It was really fast, simple, and immediately recognized I was a service member and charged me $20 instead of $55. It took about 2 minutes. Wish we would have known that. Saved Gladys, the girl on break, all the customers behind us, our kid, and ourselves, a huge inconvenience. The manager that night, I think, was a jerk. As the supervisor, if his employee is asking for help, especially if it is dealing with customer service, he should have put trash duty to the side and come up and see to the issue. I'm not pleased with our experience there. If Costco didn't have such limited hours, we would have gone Costco instead. We noticed a significant long line as we were walking out, customers waiting to get their receipts, acknowledged. Also, lines were slightly backed up at the registers. Saturday night is probably the busiest night, so I won't discredit the place too much for that. We did step into Costco a week ago to check it out on a Saturday. It was running really smoothly, with no lines even though they were about to close. It was 5 minutes to 6 pm, when we realized they closed at 6 pm on weekends, we decided to go with BJs who had reasonable hours...

The line at customer service was a problem, not only because 2 cashiers stood there looking at me like I wasn't there waiting to be called up for 2 minutes, but then a woman zipped from the other side of the barrier, passed by me, and went right up to the register and was permitted to cut the line and she and the cashier proceeded to talk about me for having the audacity to question her jumping in front of me. Not a good first impression for a potential customer at all.Then, I had trouble finding basic staples like powdered creamer (they only had liquid). The self checkout helped when trying to check out in a rush. I paid 20% above the regular costs because I wanted to test the store before committing to a year long membership. On the way out the door, the person checking reciepts was holding up the line chattering on and on while each person tried to act polite and let her finish what she's saying, but it seems she never finishes, so I watched each person listen for a time then realize she never finishes and try to gently excuse themselves to get out the door. She's probably quite pleasant if you have nothing else to do that day. The cart attendant was great though. Very polite and courteous. He was the most pleasant employee I encountered. All together, it was a negative first experience and I most likely will not pay $55 a year to shop there. I hate bad customer service and being held up when I'm in a rush and I had to go to another store afterwards to get everything on my list. 2☆ for speedy self check out and the cart attendant, but I'm going to try Costco next...

As a member and frequent shopper of many BJs clubs, today I had a very bad experience that I wouldn’t wish on anyone at the BJ’s In Columbia, MD

I needed a cake for a very special occasion so I called to inquire about a specific cake. The associate answered the phone in the bakery department and I proceeded to ask about the cake. She was very short tempered and proceeded to cut me off in mid sentence. I asked her if the cake had butter cream icing. She then became very loud and unglued. “ I SAID THE CAKE IS BUTTERCREAM ICING!” Then proceeded to say have a good day ma'am and she hung up the phone. I immediately called to speak with a manager. The supervisor on duty was Serrah (I could be spelling it wrong) she was very pleasant, apologetic and told me to see her when I arrived.

When I arrived I went to the bakery department and their were 3 ladies working, I could tell leadership addressed the situation prior to my arrival because the associate who yelled at me refused to help me or come to the counter serval time even after her colleagues told her I wanted writing on the cake. She looked at me and rolled her eyes and walked away. The other 2 associates were very kind and assisted me.

This experience was by far the worst I’ve ever experienced in any BJ’s location. It needs to be escalated because no customer spending their hard earned money to keep BJ’s in business should have to be disrespected by an associate. I am...