Buffalo Wild Wings — Restaurant in Maryland

Went with a party of five to the self seating area. Waited for a solid 10 minutes without so much as a glance in our direction. After debating whether to leave, we decided to try and get a set table. The manager was surprised that we waited that long without service, which to me speaks to the general management of the location. After being seated, someone who I can only assume to be an assistant manager came and took our drinks, followed by another person who tried to take our drinks. We told him that drinks were taken care of by someone else and he left our table. We had to flag him down with the aforementioned assistant manager, and he takes our order, making sure he got all of our orders written down. We wait, our food arrives, and immediately things go poorly. I was handed an order for someone else, and he took it back to the kitchen. I got my order from my friend, he got his from the kitchen. I notice my order is still wrong, since mine was a split between spicy and parmesan garlic. At this point it had been 30 minutes and I didn't care anymore, so I ate. As I'm eating, I notice several things. One, that my side of fries and my friend's appetizer had not been brought out, when another at the table had ordered only fries. Two, that our server was simply milling about, and never looked back in our direction or checked back for refills. Three, that a number of guests had left and that their tables had not been cleared or even touched. We had to flag down someone for the third time that night to see where our other food had been, and then we told him about all of the things that were wrong on our order. To recap, we had waited 10 minutes without service, the manager had to seat us himself, our server left us and had to be called back over twice, nobody came over to check on the table, all of our orders had something wrong, whether it be nearly no seasoning or the wrong seasoning, and to top it off we were given several excuses only after the fact. Some of this would have been excusable with forewarning, with something along the lines of "Your food may take a bit longer than usual, we apologize for any inconvenience". I used to really enjoy coming here with friends to relax and have good food, but after tonight I don't think I'll be...

Surprisingly disappointing! We had the choice of BJs Brewhouse or BWWs as they're right next to each other. We figured BWWs would be quicker and easier, and I was in the mood for wings. Bad choice on my part. Our server was nice and made pleasant conversation when at the table, but that was the only decent thing about the visit. For drinks, we asked for waters with lemon. We got water, but no lemons. Ehh, no biggie. We ask for a side salad instead of fries, and it's an extra charge. Caesar salad, nonetheless, which consists of 3 ingredients- lettuce, parmesan, and dressing. Then we wait.. 40 minutes, for grilled tenders.. And an upcharged Caesar (side) salad. We are told, after a weak apology, that the kitchen staff was switching over shifts. At 6p on a Sunday? Wow. We asked for no croutons on the salad, and got a bread stick in their place. Maybe we shouldn't have expected anyone to get the correlation of no breading on the tenders and no croutons, hence, we don't want bread. Since were splitting the meal, we asked for an extra plate. After 5 minutes (on top of the 40 for what should've taken 6 minutes) we decided to just share the salad and use the salad bowl for a plate. Then our server returns and says, "oh, you started?..I had to run the plate through the dishwasher". The place was almost empty, we had to wait 40 minutes for 6 tenders, and there's no clean plates? WTF, y'all should switch to paper plates, cuz if you run out, it's faster to go next door to Target than run the dishwasher. The topper was the $.60 charge for extra wing sauce. This place is a wing restaurant, even says it in the name.. And y'all are gonna charge me $.60 to taste a sauce which states "ask the server" about it. She said she would bring me some to try. "Try", to me, doesn't mean bring me a whole portion of it. It means, here's some to taste. I paid $. 60 to dip the end of my knife in it. I guess the one positive thing was that the naked chicken tenders were cooked well. Doubt it matters to a large chain joint like this, but we won't go back. It's quicker and cheaper to go to Target and buy wings and use my air fryer. Oh, and I have plenty of...

My dining experience can be summed up in just two words: lousy and detestable. As a fervent supporter of BWW for most of my life, I can earnestly say this was the last time I will ever go.

What used to be a great sports bar to go with friends on Friday and Saturday nights has become an atrocious establishment filled with a distinct lack of worth ethic coupled with poor management.

The food, as another individual pointed out, is edible. That's it. There is nothing spectacular about it. I'm unaware of what goes on in the kitchen, but the food provided at BWW is akin to frozen food I can just as easily heat up in a microwave, for a fraction of the cost. I spent $40 on wings, fries, and one drink. This is the price you would expect to pay at a nicer establishment with a myriad of choices.

The service is where this particular restaurant pales in comparison to all others. Our server was just awful, and I could tell they wanted to be anywhere else. Several things were forgotten, our order was incorrect, and they attended to requests with resentment and contempt.

The cleanliness is equivalent to what you'd see in a gas station bathroom. It's no wonder this place was quiet for a Saturday night. Tables were not wiped down, menus were not readily available, and my skin was crawling when I got the impression that this place has had health code violations in the past.

I'm unsure of what I expected from a chain restaurant with an ostensibly strong reputation, but I will not be returning to Buffalo Wild Wings, and I urge others to...