T.J. Maxx — Local services in Columbia

Wow.. the manager Marie Torez needs to be fired and she owes me and my mother an apology. Today, we visited TJ Max. My mom and I tried on some clothes, came out and found only some of the stuff missing in our cart, including a personal item, my long caridigan. I should've taken it with me but i forgot. We only stayed in the fitting room for about 5 mins. The fitting room employee changed when we came back out so when we asked what happened, she had no clue. Also, we took the right cart as ours was parked to the very left side. We got manager Marie Torez to help us. She reviewed the camera and said it did not show anyone moving our cart. She then disappeared so we had another manager help us. Eventually after a long time, they were able to find our missing stuff in a DIFFERENT cart. I know it's different because the bottom of the cart were different. One was closed and one was open. I know this because I picked out shoes that I put in the bottom and I know 100% the cart was closed. When they brought the cart with the missing items, that one was open. Marie then flat out accused us of taking the wrong cart then. I asked then why are some of the items still in our cart and some items went misisng. We tried to explain that that is not possible because 1) different carts 2) camera showed that we did not move far... only to the jewelry section which is literally right in front of the fitting room before we realized some stuff went missing 3) we did not touch anything inside of the cart after we came back out of the fitting room. Her accusations made no sense. She did not even let me talk and finish my sentence. She immediately accused us and basically said we were lying in a very rude manner. I have never been so stressed shopping in my life before. The employees need to be responsible, watch the customers' cart while they are in the fitting room. She should have apologized for the ordeal but she acted very unprofessional. I will never step foot in the...

I am a TJ Maxx card holder and was excited that TJ Maxx finally offered online purchase. I placed my first order including 5 items.

I went to the TJ Maxx store in Columbia MD to return 3 pairs of Jeans. All the jeans had tags with the original receipt. I thought that it would be a breeze to return these items and then I could shop some more for Christmas gifts. Ishrat at the cash register was training a new employee. She was giving me a hard time. She said that I needed to have all the clear plastic bags that came with these items in order to process the return, but she agreed to make an exception for me. She told me that she would not offer any future return if I did not bring the clear plastic bag in the future. I wonder if this is the store/company policy, or it was the incompetence of the employees. I have returned countless online purchases with other stores previously, even though the items were returned in the clear plastic bag, the bags were always thrown away. Other stores were able to process the returns based on the tags on the item. Ishrat felt strongly about having the stickers from the clear plastic bags in order to issue tags for the returned items. On my receipt, it did not state that I must bring in the clear plastic bag that came with each item upon return.

I was not amused by the customer service received from Ishrat. It was such a simple return - with all tags attached to the items and the original receipt. It still took her for at least 15 minutes to process my return. I was going to do some more Christmas shopping, and was not in the mood after this episode. If TJ Maxx is making my return such a challenge, I would rather spend...

I was shopping on a Sunday at 730pm. I knew they were closing soon. I shopped as fast as I could. I was in line before 8. I had grabbed a set of black sheets. The box was ripped and looked like a return so I grabbed the set that was directly behind the first set I grabbed. When I got to my car, after I made my purchase, I realized it was the duvet not the sheets. I took my cart back to the doors and asked the manager if I could quickly do an exchange. There were still people in line making their purchases. He turned and looked in the store and hesitatantly said no. I pleaded that it was for my new roommate who just moved in and needed sheets and I'd be very fast I knew exactly where they were in the store. I could tell he just didn't feel like dealing with it. I understand at this point it was 810 but there were still people in line and honestly still shopping around. I was very disappointed. I just wanted to surprise my new roommate with a made bed and again I understand it was past closing but his tentative tone gave me the impression he could have allowed the exchange but didn't want to deal with me. I'm sorry for the rambling post but I did everything I could to make my purchase go smoothly and fast including taking the clothes off the hangers and bringing my cart back so no one had to clean up after me. It left a sour taste and I will not be...