Burger King — Restaurant in Maryland

Multiple Burger King locations have filed for bankruptcy. Considering the experience at this location, the owner should seriously consider restructuring before the losses mount.

An actual exchange with the teller/order taker. "Hi We'd like a number 1 meal with a small sweet tea" Teller: "What?" "We'd like a number 1 with a small sweet tea" Teller: "Is that the meal?" "Yes, with a small sweet tea". Teller: "Okay what would you like to drink with that?" "A small.....sweet tea." Teller: "And what size did you want?" "Small" Teller: "Ok Small Medium or Large" So at this point I was done...just done. Me: "Yes." Teller: "Excuse me? Small medium or large" Me: -rolling up the window-

Bottom line, we didn't finish ordering, told the window we didn't want anything, and drove to Arbies right next door.

The teller at Arbies was fast, concise, polite, spoke clearly, and got our order in quickly and professionally.

I don't know what in the heck the window guy / teller was doing at this Burger King, but they need to be retrained....

Poor customer service! Leaving inexperienced cashiers at the front, don't know how to use the latest apps such Apple pay..etc. I was 2nd in line to order behind a kid that didn't have enough money, they took the cash he had while he goes out to his mom to get more money. He comes back in 2-3 min later with a phone to pay with apple pay. The kid has no clue how to use it and neither did the cashier. Cashier asks manager for help, tells the kid he needs a code.. The kid to goes back outside to the car for another 2-3 minutes to see if his mom can give him the code. Meanwhile I've been waiting almost 10 minutes to order when they should've cancelled it and moved on. The cashier apologized but I asked him to cancel it and have the kid reorder, but he just looked at me scared and confused on what to do! Management did nothing to help this situation at the register. Finally I walked out and will not be back there and will advise my family and friends to do the same! I will go to the little drive Thru by home...

I went to the drive through window today I told them I had the coupon for the two sandwiches I said I wanted sausage and ham. Before I could drive around I ended up repeating myself three times finally I asked for the manager and he took the order do you know I got home and both sandwiches had no eggs on them this location is not only unprofessional but they act like they can’t comprehend I won’t go there again I went to this same location on 11/06/2022 at 7:45 am the line was long and the manager at the window was continuously talking instead of helping customers when I pulled up to the window she’s going to say let me get this old lady out of my line because she impatient so when I bought what she said to her attention she was very disrespectful these type of people don’t need to rep Represent Burger King and she should be...