Charleys Cheesesteaks and Wings — Restaurant in Maryland

Visited on Mother's Day. I received a text about a special but didn't see it on the board. I asked the cashier if there was a special and she nastly responded I don't know. I said well you work here I thought you would know. They messed up my order and I had to return it. I had paid for extra meat and cheese which I didn't receive.

When she added the extra cheese they just just added 4 slices on the meat and gave it back to me. When I asked for it to be melted she rolled her eyes and put it under a machine that flames come out of and the paper caught on fire. She tried to blow it out and went to the back then she returned to make me another sandwich. When I asked for her name and the cashier's name the cashier provided her name angrily but the worker wouldn't. She said you don't need my name and why do you need my name. I said because you two were rude. She said I wasn't rude and I am not giving you my name and you don't need to know my name. I said fine. It's not like your boss doesn't know who worked today. I have been there numerous times and normally it's gentleman who works the cash register. He's always pleasant and greets me with a smile. The two young ladies who worked Mother's Day DEFINITELY need more training on customer service. They acted like they were mad because they had to work. Worst experience...

I am officially done with Charleys Cheesesteaks PERIOD! I have gone to the location in the mall, by the Aldi, and in Brandywine and it’s always something and I’m done. The lack of care or customer service from these locations is infuriating! I have worked in customer service for over 10 years and have a lot of empathy for the employees, but as a manager I don’t understand how they are allowed to keep acting like that and then have the audacity to serve you bullsh*t! The only reason I have given this place so many chances is because my son really loves the cheesesteaks and boneless wings but even he said after our recent visit that he doesn’t want to order from here again. His wings were overcooked and barely had sauce on them and trying to get someone on the phone to get a refund is damn near impossible. I’m done giving my money to this place and if you’re thinking about trying any of these locations in the Waldorf area DON’T! Staff sucks, food sucks,...

Came in for the first time at this location to get some food after a long day of work, first impression not professional enough, whole group was gathered around a circle and I didn’t know where to place the order. When I was waiting for my order I sat down to wait for my order in front of the registers apparently this lady in the picture called my number but I couldn’t here it because of all the background music and noise the workers had, her response was to throw my food in the table, not placed it but TROW the food didn’t bother to apologize even after the teammates acknowledge what she did was wrong and asked not to do that again. I would definitely not recommend this location with this kind...