Chipotle Mexican Grill — Restaurant in Maryland

Legit the girl who made my bowl tonight 2/22/2024 @ 9:09pm was absolutely rude and didn't listen at all. She was rushing when no one was in line behind me and was absolutely ridiculous in the way she presented the company. Legit the most rudest employee there and she destroyed my bowl on purpose. I cannot believe they continue to allow employees to represent the company in a negative manor and also be that rude to the customer without consequences. Unreal Everytime I asked for little cheese she dumped a insane amount on. I ask please can you remove some she sucks her teeth and rolls her eyes before doing it. I ask for small amount of beans but without so much juice and she says rudely again she can't I have to pass on another item I like because she can't just work with the customer like your supposed to still I didn't get rude kept my composure. Ask for guacamole she rudely says nope she has none. At a Mexican restaurant smh but no big deal I've worked for chipotle when I was younger I get it. But I had to pass on over 4 other items I love with my bowl because everytime I ask for a small helping she vindictively added a insanely large amount to get back at me. I don't understand. I'd never have done that to a customer I understand she had a bad night but you have to stay composed at work especially in customer service and...

From the moment my husband and I walked in to when we left; We walked in no one greeted us. We both got burrito bowls; Chicken/carnitas and Carna Asada the portion for the rice was way too much and only a half scoop of the protein. The sour cream was nasty almost tasted like it was expired. We paid and went back to ask for hot sauce the worker looked at me as if I was bothering her and asked which one I wanted. I asked for the verde and she gave me one, I asked for another for my husband and she rolled her eyes. It was in small containers with a small amount in it. Every SINGLE table or counter was dirty with food from the previous customer. I wiped the spot my husband and I sat at. We had to use the bathroom and the bottom of the receipt had a code for the bathroom that did not work so I went back and asked for the code and a different employee gave me the code with an attitude. The bathroom toilet was dirty, floor was full of toilet tissue and paper towel, the paper towels were coming out the trash it was so full, the mirror was dirty and it had a horrible smell in the hall by the bathroom. We...

I have visited this location for the past 4 years almost consistently everyday. The people there treat you like family, they know my name and order so essentially I'm just having a chat with them while they finish my order. I have found with new employees it takes them some time to get used to the everyday customer, so if you're worried about getting less rice or chicken or you feel they didn't give you enough cheese...SPEAK UP. They'll take care of it for you. I have now known 3 managers that have moved up and continue to come back just to say hello. You'll get an excellent meal and completely according to YOUR taste. If you feel something isn't right? They'll help you out. But you can't expect a change if you don't voice your opinion. A lot of hard work goes behind the scenes to make everything ready, so give them a...