I order my good online and payed for it. When I went to pick it up. I walked in DID NoT get greeted! Instead i get a man that was ONLY folding pizza boxes put his finger up at me. "Gesturing one second". Now the armor truck was therr so im sure the supervisor or manager was in the back dealing with that. I stood there for 20 mins looking at my already done and payed for food. The delivery driver walks back in and says has anyone helped you yet. Then just handed me my food which took all of one minute to complete! Now during the time i was standing there pho es were ringing which no one would answer eccept one boy to put them on hold. All phone lines were on hold btw and one was still ringing. So the delivery driver that helped me also helped those phone orders. Oh and one last thing the Manager or Supervisor that was in tje back. Her friend camein and went straight on the floor talked to everyone and proceed to the back office where they were screaming (literally) and laughing and goofing off! Now this is the second time i have ordered caryy out and the first i never got my order when i went to pick it up because they were out of aomething and sis not even call to tell me. Just waited until i vame to pick food upI Now ive order delivery plenty of times from this store so it seems like thats the way to go considering the selivery driver is the only one tgat knows how to so any thing!
Good luck if you pick up from...
Read moreI had just placed an order online for the fam and it was canceled by the store. I called 8 minutes after I notice a missing call and while they didn’t provide with a name, apparently this store manager name is Frank. The person who answered my call said THEY CANCELED BECAUSE THEY ARE CLOSING AT 8PM on a TUESDAY because there isn’t enough Management?! I’m sorry what?! They are supposed to close at 12am not 4hrs earlier. Pretty sure the image says open and the hours it should be open.
By the looks of previous reviews it seems this place needs urgent replacement of more committed workers. I appreciate the dude who called to let me know but still this is just unacceptable while other stores that are 24hrs are kept open with way less workers than they should to handle the shift. They inform me that I’ll be getting my refund and I expect as such with 2-3 business days!
Anyways had to be...
Read moreNormally I don’t have much issue with this location when ordering through the app. However tonight after ordering in advance as I normally do, I come inside to pay for my order as it’s coming out of the oven and it shows its ready on the board and AFTER they have taken my money I’m told that they “unfortunately forgot to cook the other half of my order” so I will have to wait another 7-10 minutes. This kind of defeats the purpose of ordering online through the app and isn’t that what the printout that the store receives is for? How do you “forget” half the order… it was only 2 items, this isn’t that difficult.
To top it all off, when finally tell me I’m ready, they hand me and let me walk out the door with the wrong pizza AND the incorrect item they forgot in the first place. Thank god u checked at the car before driving home because nobody was worried about quality control...
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