Jersey Mike's Subs — Restaurant in Maryland

I’ve come here twice. Both times the sandwiches have been packaged immediately after meats were added when we said we wanted additional toppings. Each time it has been a massive issue for the employees to unwrap the sub and put toppings on. This particular time, I said my toppings three times because the girl had headphones in and wasn’t listening. I got to the car and there was no bacon, so I went back in for what I paid for - I asked for bacon and they said “I thought you didn’t want bacon”. With bacon in the sub title I chose, I did want the bacon. They brought two pieces over with again, massive attitude and another employee immediately started saying “what’s with these customers coming in with these attitudes?” - this being the woman who complained about having to reopen the sub to add condiments. I told her it was them with the massive attitudes and left. My boyfriend has been here 4 times. Both times with friends, they were given attitude for coming in half an hour before close. With me each time, they have complained about him wanting toppings, though they skip through even when he said he wanted toppings. And this time they completely flattened the sub…. I work in retail & customer service and I can tell you with confidence that this is the worst Jersey Mike’s location to date and I will never come back. “Served with a smile”. There was not a single smile from the second we walked in the door and complaints from the employees were present...

Food has always been delicious! Timing has always been the challenge for this location. I work in the area and decided to order on the App for pickup at 5:15 since I get off work at 5:00. I ordered almost an hour in advance with plenty of notice for them to have the order ready by the time I walked in the door. I leave work on time at 5:00, drive the 15 minutes to them on my way home in Towson to then arrive a couple minutes past the pickup time, walk in to pickup my order, and see nothing on the pickup order table. Okay, fine, I'm a patient person. I'll wait about 5-10 minutes. "Maybe they were slammed with online orders", I thought. 15 minutes go by, and I walk up to the counter and ask if any of the orders being made was for our last name. "Yes, just printed the order..." ... fine. I'll wait for it. At least it will be hot and fresh! That it was.

Everything was made perfectly, as it is every time for us. The food has always been great. I don't think I've ever had a complaint with this location for the food.

Timing has been a challenge with this location even when ordering for delivery. There are other locations I don't even look at any longer because of their poor timing and management... and their quality of food preparation. This location just is the timing which gives them 4 stars from us.

Under Promise, Over Deliver!

We will be back for more delicious...

In the past I visited this store several times. They had five managers.The managers is rule. One of the managers think it ok to be friends with her employees more so them a manager and she is rule. The old guy manager is evil and rule towards customers and his employees. He also would talk about other employees out front for everybody to hear. One of the employees he was talking about was another manager. He was about to fire this manager if he did not show up for work, since he kept calling out. This manager he was talking about was too immature and did not know how to be a manager. The other female manager would talk about employees she did not like with friends over the phone and she smoke weed outside the store them come back in the store without washing her hands. She prepare my food one time and it was not good. If I would have know she was nasty I would not have eaten at the restaurant. The last and fifth manger who probably was one of the owners or the only owner knew he had people their that was bad. He had two guy managers that was bad and two female managers that was also bad. The fifth manager was rule as well. I seen him get smart with employees and I seen him cough around food without covering his mouth. The customer service is bad, the dining area is dirty and the bathrooms he dirty. I would never come back to this place to eat. This place...