Marketplace Café at Nordstrom — Restaurant in Maryland

After writing a short polite email to the manager and getting nowhere, I feel I’m forced to leave a public review.

Last week, I met with friends of mine at the Nordstrom Marketplace Café in Towson Center in Towson, MD. Upon meeting in the empty café we purchased our coffees and selected a table. Not long after that, a woman began muttering insults and complaints about my friends and me using vulgar language. When I turned around, she said, “Yes I’m talking to you.” I asked her what her problem with us was, and she responded, peppered with F-words and other vulgarities, that we were blocking her server’s path to her. Again, she purposefully selected the table behind us in an otherwise empty restaurant. I am not an easily intimidated person, but my friends were feeling quite threatened. At this point, I called the café manager over so that he could deal with the customer. Instead, the manager told me to “ what is going on, Calm down.” He did not ask this bigoted bully to leave. Instead he asked the person she was threatening to “calm down.” I’m calm. But I’m enraged. This was not an appropriate response at all — and in the current climate of festering suspicion and hatred of non-European immigrants from "some people" it was your manager’s duty to remove this bigot. I will continue to share this story far and wide. My friends and I are owed an apology and an acknowledgment that the decision to tell me to “Calm down” was the WRONG course of action. BTW, I have always liked Nordstrom and it is one of my favorite places in the States to shop and have my coffee as it is the most diverse store and I did hate that this happened...

I was visiting from out of town and was excited to order one of my favorites: wild salmon Niçoise salad. I ordered two, which amounted to $50, for takeout. This was a big splurge for me. The salmon was terribly overcooked and dry and the potatoes were so overcooked they were crunchy. I don’t know what happened in the kitchen, the service was great, but I felt like I threw away $50. Plus I told my brother how much he would love the dish, and I felt like a fool. I don’t live close to a Nordstrom anymore, and I was so...

My husband and I just tried to stop in for a bite to eat while we were shopping. Three people were having a FULL conversation, two gentlemen and a young lady. Not once did they even stop to acknowledge us and they went as far as to move their conversation to the back once they realized us. Completely unacceptable behavior for an establishment that I regularly frequent. I hope that...