Nalley Fresh - Hunt Valley — Restaurant in Maryland

Manager Nino. He needs a shout-out for outstanding professionalism, patience and capacity dealing with an online order for a business meeting that could have been a disaster but ended well and the problem was solved. I met him at the Baltimore Nally Fresh but later learned he is a manager at this Hunt Valley location and just happened to be in the city the day of our order issue. Turns out, they have a new system and wasn't online. Nino didn't miss a beat. He mobilized the Baltimore staff to pull together our very large order, took my number and followed up after researching and resolving the issue. Thank you Nino and Nally Hunt Valley for sourcing...

I can't speak to the food but I placed an online order at 8:15 am for a12:30 pm pickup. At 12:39 I called to let them know I was there and at 12:49 I was still waiting. I couldn't wait any longer because I had to go back to work so I called the store and a young lady told me if I want a refund I have to find the number of the company that is affiliated with them and is in charge of placing online orders. I looked them up and couldn't find any customer service number so I called back to talk to a manager who was very gracious and apologetic and who took care of my refund over the phone. Unfortunately for me I have no...

My first visit - I picked up lunch today that I ordered online. When I walked in, I was greeted and asked if I was Jessica. They had my food ready to go and handed it right to me. The gentleman then opened the door for me on my way out and told me Happy Mother’s Day. The only negative experience was that the container of dressing had spilled open in the bag… but I had another container, so aside from the little mess, everything was great. The food was delicious, and it was a very generous portion! I ordered the blue collar bowl with Thai chili dressing...