Three Dog Deli — Restaurant in Maryland

I work upstairs so I frequent often. Breakfast and lunch, either or daily because the servings our generous enough for both. I have had it all, cold sandwiches, breakfast sandwiches and sandwiches off the grill. Regardless of what I order, it never disappoints. The Reuben is a favorite, lean Corned beef and cooked perfect on the flat top. I try to eat lite at work but felt like a burger today. I am tough when I am judging a burger, cause I’ve had more than any cardiologist would recommend in a lifetime, the mushroom burger was a 8.3/10. I can only remember one or two getting near the 9 score in my life so 8.3 is definitely something to be proud about. Only suggestion is put it in the small carryout box because wrapping it in paper with all the fried onions and mushrooms got the top bun covered in grease, but the burger was so good I quickly got beyond a greasy bun. The open line only works when you have line-cooks as friendly, polite, and cool as your staff. Keep up...

Never again...Poor communication and poor customer service! I was in the area for a work conference and popped in for lunch. I ordered a club sandwich with no tomato, chips and a fountain drink. About half of the selections for the fountain drinks were unavailable. I wish this would have been communicated to me prior to paying. I ended up with a drink I did not want. When I received my sandwich, it was not a club sandwich, it was a BLT without the "T". Apparently, at this establishment, when you order a club sandwich, you must specify exactly which meats you want or you are given a BLT. A BLT is not a club sandwich. Why was this not communicated to me at the time or order?!?! When I brought this to the attention of staff, the response was simply "Well." I paid $15 for a BLT (without the T), a fountain drink I did not want and a bag of chips. TOTAL WASTE...

Excellent customer service depends on truly paying attention to customers, including tone and communication. Anyone representing the business should be courteous and attentive to every single person who walks in—not just those they know. Whether you’re an employee or the owner, you set the tone for the entire establishment. A word of advice: since not everyone will respond with grace and humility, it’s important to exercise extra care when interacting with customers. Not everyone is up to receiving bull crap, especially when spending their hard earned money, which I absolutely refused to do today solely because of the actions of the woman...